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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools (e.g., LPH, LBPe), processes, and system navigation.
Support deal registration activities, including approval, rejection, re-routing, and exception handling.
Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.
Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.
Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.
Support ticket handling via:
- Email
- Live Chat
- Teams calls
- Helpdesk Ticket Management Tool
Support ticket management, including raising and tracking various types of tickets.
Perform triage support, directing inquiries to appropriate internal teams and ensuring resolution follow-up.
Maintain and update knowledge documentation, contribute to process improvements, and deliver ad-hoc training or guidance.
Support system testing and remain up to date with tool enhancements to better assist partners.

Qualifications:

Bachelor’s degree or above
Fluent in English (spoken and written), able to support customer-facing communication with US/Canada partners
Minimum 1 year of experience in Helpdesk, Customer Support, or Operations Support
Familiarity with commercial indirect selling models. Such as partner onboarding to order processes.
Experience supporting partners or B2B customers preferred
Ability to handle high-volume requests in a fast-paced environment
Strong problem-solving and troubleshooting skills
Ability to work across teams and manage multiple requests efficiently
Customer-focused with a proactive mindset
Experience working in a cross-region or global environment
Ability to support North America business hours

Additional Locations:

Argentina - Capital Federal - CABA

Argentina

Argentina - Capital Federal

Argentina - Capital Federal - CABA

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