E-Commerce Account Manager (Shopify) — LATAM
Part-Time (20 hrs/week) · Remote / LATAM
About Rad Hires
Rad Hires connects high-performing talent with ambitious teams that move fast and build things that matter. We partner with lean, client-driven organizations to find people who own outcomes, raise the bar, and make a real difference — not just fill a seat.
About the Company
Our client is a Shopify development and growth agency working with DTC and B2B brands. They don't just build websites — they drive commercial outcomes for the brands they work with, across site strategy, client relationships, and execution.
About the Role
This role is being created to take over the day-to-day client relationship work currently handled directly by the agency's founder. Despite the "Account Manager" title, this is not a generalist relationship-management role — it requires genuinely deep, hands-on Shopify knowledge. You'll be the client's main point of contact: reviewing their Shopify site, spotting real technical and merchandising opportunities, troubleshooting issues that come in, and turning all of that into clear, well-scoped tasks for the development team. You'll implement anything that doesn't require code yourself. Think of it as a technical Shopify lead who also owns the account relationship and project management — not a non-technical liaison passing messages along.
Fluent, professional English is equally non-negotiable — you'll run client calls independently on a regular basis, so this isn't a fit for someone whose English is conversational but not fully fluent in a business context.
What You'll Do
Serve as the main point of contact for a portfolio of client accounts, via calls and written communication.
Review client Shopify sites in depth and proactively identify and propose improvements (site structure, merchandising, UX, conversion, general technical health).
Diagnose client-reported issues and translate them into clear, accurately-scoped tasks/tickets for the developer to implement.
Handle any non-coding implementation directly (theme settings, app configuration, content, merchandising, etc.).
Manage the day-to-day project flow between client requests and developer execution.
Build trust with clients as a knowledgeable, technically credible point of contact — effectively standing in for the agency owner.
What We Look For
Must-Have:
Deep, hands-on Shopify knowledge — genuinely fluent in the platform (admin, theme structure, apps, troubleshooting), not surface-level exposure. Experience must be specifically on Shopify, not primarily Magento or other platforms.
Fluent, professional-level written and spoken English — able to run client calls independently, with no notable fluency gaps. This is a hard requirement, equal in weight to Shopify depth.
Prior experience in a client-facing e-commerce/Shopify role — ideally for a U.S.-based company, agency, or e-commerce brand, where English was used daily on the job (not just studied or used internally).
Strong project management instincts: able to take an unstructured client request and turn it into a clear, accurate task for a developer.
Available for a part-time engagement (~20 hrs/week); open to freelancers with flexible availability or those adding hours onto another part-time role.
Nice-to-Have:
Direct experience working as an e-commerce/account manager for a U.S. Shopify brand or agency.
Familiarity with common Shopify ecosystem apps (reviews, loyalty, email/SMS) enough to advise on them.
This Role Is Not For:
Pure account managers or client-success people without real hands-on Shopify depth.
Developers looking for a hands-on coding role — this isn't a build position.
Candidates whose English is conversational but not fluent enough for unsupervised client calls.
Candidates whose e-commerce platform experience is mainly Magento or other non-Shopify platforms.
Logistics
