Job Family Description
Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.
Sub-Family Description
Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.
May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e., responsibilities, timeframes, and resources); provide in-depth training in databases and products and assist with pricing products.
JOB OVERVIEW
Job Profile Summary
The Associate Participant Payments Lead functions as the primary liaison for our global portfolios, cultivating and managing client relationships at the study level, specifically to patient payments. This role entails supervising the communication of study protocols, timelines, sponsor reporting, and the initial configuration of a proprietary software system crucial for executing patient payments.
Responsibilities
Essential Functions
Act as the primary point of contact for assigned sponsor(s) and associated studies.
Manage the project timeline, identify/pursue change orders and coordinate with other stakeholders, as necessary.
Prepare materials and KPI’s for sponsor Governance Meetings and participate as appropriate.
Identify and execute process improvement initiatives when appropriate.
Prepare, arrange and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.
Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.
Coordinate with Technical Team and Data Operations to ensure proper resource assignment and service delivery quality.
Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.
Ensure support to the clinical trial sites is provided, at IQVIA’s levels of excellence, through timely resolution of issues that are raised via email and/or phone contact.
Responsible for ensuring that payments do not exceed SOW timelines.
Responsible for ensuring change orders are executed and communicated to appropriate personnel.
Responsible for performance review input to Technical Lead and Data Operations for roles that support assigned sponsor.
Coordinate with the sponsor, vendor and Finance team members to prepare sponsor funding.
Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.
Ensure work is SSAE 18 compliant.
Responsible for monitoring, assist in resolving and escalating operational and performance metric issues.
This role may require minimal assistance from Patient Solutions Manager of Operations
Other duties as assigned.
Contribute to developing the study-specific analytics strategy.
Review, establish and agree on project planning and project timelines.
Act as a central contact for the vendor and project team for designated project communications, correspondence and associated documentation.
With guidance, provide Inputs to clinical study teams, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections.
Participate in (study) team meetings/Project kick off meetings and interaction with cross functional staff to verify information and/or triage new data issues or prior identified action items.
Perform Study Set-up that require further investigation with the vendor to determine overall accuracy (inclusion & exclusion criteria)
Review any other information as necessary to determine overall readiness of the study information for next level review.
Early identification of study-level risk/issue(s) occurring during study conduct and responsible for identification of risk pertaining to payments.
Monitor study performance (including budget) and make recommendations for timely corrective actions
Assist the relevant stake holders within the project team in developing the study payment plans, tools and templates and maintain the team accountabilities as applicable.
Provides inputs to cross functional team in managing project deliverables.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
Typically requires 2 - 3 years of prior relevant experience.
Knowledge
Finance, Business Administration or equivalent experience
Education
Bachelor’s Degree in Finance, Business Administration, or equivalent experience
Additional Work Experience
Experience with business financial applications preferred;
General knowledge of Clinical Trial Industry preferred;
Project management or team leadership experience preferred;
Comfortable representing Patient Solutions to internal / external stakeholders
Skills and Abilities
Must be customer focused and have excellent written and oral communication skills
High energy, self-starter with the ability to work in a team environment as well as independently
Able to think independently, and to analyze and solve problems creatively
Strong time management, planning, and organizational skills
Detail oriented, analytical and the ability to meet competing aggressive deadlines
Comfortable working in a global company environment
Strong PC skills (i.e. Microsoft Office, VISIO, SAP-Business One, SharePoint & Spotfire)
Familiarity with foreign currency
Occasional travel
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
