Description
Dir, Shared Services & Argentina HR Hub Leader
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
The Director, Shared Services & Argentina HR Hub Leader is responsible for leading the Argentina Shared Services organization while serving as the senior HR leader for the Argentina HR Hub. Reporting to the Executive Director, Global People Operations & HR Shared Services, this role is a key member of the Global Service Delivery leadership team and plays an important role in advancing the organization’s global HR operating model.
The Director is accountable for delivering high-quality, efficient, and customer-focused HR services while driving operational excellence, continuous improvement, and capability development across the Argentina Shared Services organization. In partnership with Global Service Delivery leadership, this role will identify opportunities to expand the scope of services delivered from Argentina, strengthen organizational capabilities, and support the evolution of Argentina as a strategic global HR delivery hub.
In addition to operational leadership, the Director serves as the senior HR leader for the Argentina HR Hub, fostering collaboration across all HR functions located in Argentina and promoting a One HR culture that supports employee engagement, organizational effectiveness, and business alignment.
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Lead the day-to-day operations of the Argentina Shared Services organization, ensuring the delivery of high-quality, compliant, and customer-centric HR services.
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Drive operational excellence through process standardization, continuous improvement, automation, and service optimization.
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Establish performance metrics and governance processes to monitor service quality, productivity, customer experience, and operational effectiveness.
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Partner with Global Service Delivery leadership to implement strategic initiatives that enhance the global HR operating model.
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Identify opportunities to expand the scope of services delivered from Argentina and support successful transitions of new work into the hub.
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Serve as the senior HR leader for the Argentina HR Hub, fostering collaboration and alignment across all HR functions located in Argentina.
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Promote a One HR culture by strengthening communication, partnership, and knowledge sharing across Shared Services, Talent Acquisition, Benefits, HR Governance, HR Analytics, HR Business Operations, and other HR teams.
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Represent the Argentina HR Hub in global HR forums and governance activities as appropriate.
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Act as the primary liaison between Argentina-based HR teams and global HR leadership.
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Partner with HR Capability Leaders to support workforce planning and capability-building initiatives that strengthen Argentina’s role within the Global Service Delivery model.
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Develop strategies that enable sustainable growth of the Argentina hub while maintaining service quality and operational efficiency.
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Support the transition and integration of new processes, services, and capabilities into the Argentina organization.
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Foster collaboration across global delivery hubs to leverage best practices and create consistent service delivery.
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Lead, coach, and develop a high-performing team while fostering an inclusive and collaborative culture.
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Build leadership capability, succession plans, and talent pipelines across the Shared Services organization.
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Drive employee engagement, career development, and retention initiatives.
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Promote continuous learning and cross-functional development opportunities.
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Build strong partnerships with HR Centers of Excellence, HR Business Partners, Technology teams, and business leaders.
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Lead transformation and continuous improvement initiatives that enhance service delivery and employee experience.
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Influence stakeholders across a complex, matrixed organization to deliver business outcomes.
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Serve as the escalation point for operational and service delivery issues impacting the Argentina Shared Services organization.
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Bachelor’s degree in Human Resources, Business Administration, or a related field.
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Minimum 10-12 years of progressive HR leadership experience, including significant experience leading Shared Services or HR Operations.
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Experience leading geographically dispersed or multi-country teams within a global organization.
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Demonstrated experience driving operational excellence, process improvement, and organizational transformation.
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Strong stakeholder management, communication, and influencing skills.
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Master’s degree in Human Resources, Business Administration, or a related discipline.
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Experience supporting or leading global service delivery or shared services organizations.
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Experience with HR technology, digital transformation, and continuous improvement methodologies.
The successful candidate will demonstrate:
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Strategic thinking with an enterprise mindset.
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Strong operational and business acumen.
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Ability to lead through influence within a global matrix organization.
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Proven experience building high-performing teams and developing future leaders.
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Strong change leadership and continuous improvement capabilities.
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Excellent collaboration and relationship management skills across functions and geographies.
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Customer-focused approach with a commitment to service excellence and innovation.
Reporting Relationship
Reports to: Executive Director, Global People Operations & HR Shared Services
Direct Reports: Managers and Team Leads within the Argentina Shared Services organization.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
Director, Shared Services & Argentina HR Hub Leader Position Summary The Director, Shared Services & Argentina HR Hub Leader is responsible for leading the Argentina Shared Services organization while serving as the senior HR leader for the Argentina HR Hub. Reporting to the Executive Director, Global People Operations & HR Shared Services, this role is a key member of the Global Service Delivery leadership team and plays an important role in advancing the organization’s global HR operating model. The Director is accountable for delivering high-quality, efficient, and customer-focused HR services while driving operational excellence, continuous improvement, and capability development across the Argentina Shared Services organization. In partnership with Global Service Delivery leadership, this role will identify opportunities to expand the scope of services delivered from Argentina, strengthen organizational capabilities, and support the evolution of Argentina as a strategic global HR delivery hub. In addition to operational leadership, the Director serves as the senior HR leader for the Argentina HR Hub, fostering collaboration across all HR functions located in Argentina and promoting a One HR culture that supports employee engagement, organizational effectiveness, and business alignment. ________________________________________ Key Responsibilities Shared Services Leadership • Lead the day-to-day operations of the Argentina Shared Services organization, ensuring the delivery of high-quality, compliant, and customer-centric HR services. • Drive operational excellence through process standardization, continuous improvement, automation, and service optimization. • Establish performance metrics and governance processes to monitor service quality, productivity, customer experience, and operational effectiveness. • Partner with Global Service Delivery leadership to implement strategic initiatives that enhance the global HR operating model. • Identify opportunities to expand the scope of services delivered from Argentina and support successful transitions of new work into the hub. Argentina HR Hub Leadership • Serve as the senior HR leader for the Argentina HR Hub, fostering collaboration and alignment across all HR functions located in Argentina. • Promote a One HR culture by strengthening communication, partnership, and knowledge sharing across Shared Services, Talent Acquisition, Benefits, HR Governance, HR Analytics, HR Business Operations, and other HR teams. • Represent the Argentina HR Hub in global HR forums and governance activities as appropriate. • Act as the primary liaison between Argentina-based HR teams and global HR leadership. Strategic Growth & Capability Development • Partner with HR Capability Leaders to support workforce planning and capability-building initiatives that strengthen Argentina’s role within the Global Service Delivery model. • Develop strategies that enable sustainable growth of the Argentina hub while maintaining service quality and operational efficiency. • Support the transition and integration of new processes, services, and capabilities into the Argentina organization. • Foster collaboration across global delivery hubs to leverage best practices and create consistent service delivery. People Leadership • Lead, coach, and develop a high-performing team while fostering an inclusive and collaborative culture. • Build leadership capability, succession plans, and talent pipelines across the Shared Services organization. • Drive employee engagement, career development, and retention initiatives. • Promote continuous learning and cross-functional development opportunities. Stakeholder Partnership & Transformation • Build strong partnerships with HR Centers of Excellence, HR Business Partners, Technology teams, and business leaders. • Lead transformation and continuous improvement initiatives that enhance service delivery and employee experience. • Influence stakeholders across a complex, matrixed organization to deliver business outcomes. • Serve as the escalation point for operational and service delivery issues impacting the Argentina Shared Services organization. ________________________________________ Qualifications Required • Bachelor’s degree in Human Resources, Business Administration, or a related field. • Minimum 10-12 years of progressive HR leadership experience, including significant experience leading Shared Services or HR Operations. • Experience leading geographically dispersed or multi-country teams within a global organization. • Demonstrated experience driving operational excellence, process improvement, and organizational transformation. • Strong stakeholder management, communication, and influencing skills. Preferred • Master’s degree in Human Resources, Business Administration, or a related discipline. • Experience supporting or leading global service delivery or shared services organizations. • Experience with HR technology, digital transformation, and continuous improvement methodologies. ________________________________________ Success Profile The successful candidate will demonstrate: • Strategic thinking with an enterprise mindset. • Strong operational and business acumen. • Ability to lead through influence within a global matrix organization. • Proven experience building high-performing teams and developing future leaders. • Strong change leadership and continuous improvement capabilities. • Excellent collaboration and relationship management skills across functions and geographies. • Customer-focused approach with a commitment to service excellence and innovation. ________________________________________ Reporting Relationship Reports to: Executive Director, Global People Operations & HR Shared Services Direct Reports: Managers and Team Leads within the Argentina Shared Services organization.
