The HR & Operations Coordinator supports day-to-day HR and operational processes across a remote organization. The role focuses on contractor management, performance reviews, candidate interviews, payroll support, HR documentation, operational follow-ups, and data accuracy.
This position communicates directly with contractors, candidates, clients, managers, and internal departments in English and Spanish. Recruitment is part of the role, particularly candidate interviews and selection-process coordination, but it is not the exclusive focus.
Position Details
- Work arrangement: 100% remote
- Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time
- Engagement type: Independent contractor
- English level: C1 or advanced professional proficiency
- Payment frequency: Monthly
- Estimated scope:
- 50–100 active contractors
- 10–50 active clients
- 5–20 performance reviews per month
Performance-review volume may vary based on first-month, third-month, sixth-month, annual, and performance-improvement review schedules.
Key Responsibilities
- Coordinate contractor onboarding and maintain accurate contracts, attendance, training, performance, and HR records.
- Manage first-month, third-month, sixth-month, and annual performance reviews, including scheduling, client feedback, meeting facilitation, documentation, and follow-up.
- Support Performance Improvement Plans and escalate serious performance concerns to management.
- Conduct individual and group HR interviews, evaluate candidates, coordinate assessments, document outcomes, and manage candidate follow-ups.
- Support monthly payroll preparation by validating absences, schedule changes, bonuses, and other required adjustments.
- Maintain accurate information across Zoho Recruit, Zoho CRM, spreadsheets, and other operational systems.
- Coordinate recurring HR activities, including training, birthdays, work anniversaries, bonuses, and recognition.
- Manage client feedback and follow-ups between HR, Operations, QA, IT, Recruitment, and management.
- Maintain SOPs, operational trackers, reports, and KPIs while identifying opportunities for process improvement and automation.
Process Ownership and Approval
The coordinator owns the daily coordination, documentation, and follow-up of assigned HR and operational processes. Management approval is required for final hiring decisions, contractor offers, compensation changes, disciplinary actions, PIP terms, contract terminations, policy exceptions, major system changes, and client financial or contractual commitments.
Requirements
- Minimum of three years of relevant experience in HR Operations, Human Resources, Operations Coordination, Recruitment Coordination, or a similar role.
- C1 or advanced professional English proficiency.
- Strong professional communication skills in Spanish.
- Ability to communicate directly with English-speaking clients through email and virtual meetings.
- Hands-on experience conducting candidate interviews.
- Experience coordinating performance reviews and maintaining performance documentation.
- Strong organizational skills and exceptional attention to detail.
- Experience working with an HRIS, ATS, CRM, or similar business-management system.
- Experience working with spreadsheets, reports, operational data, and confidential records.
- Ability to manage multiple recurring responsibilities, deadlines, and follow-ups.
- Strong written communication, documentation, problem-solving, and follow-through skills.
- Ability to work independently and recognize when management approval is required.
- Full availability during the required Eastern Time schedule.
Preferred Qualifications
- Four or more years of relevant experience.
- Experience with Zoho Recruit, Zoho CRM, or other Zoho applications.
- Experience supporting remote teams or independent contractors.
- Experience with payroll preparation, onboarding, PIPs, HR reporting, or client feedback.
- Experience facilitating group interviews or high-volume recruitment processes.
- Experience creating SOPs or improving workflow automations.
- Familiarity with assessment, time-tracking, or remote-work management platforms.
- Experience using AI-assisted tools for documentation, workflow improvement, or operational support.
Contract Conditions
- This is a long-term independent contractor opportunity.
- Full dedication is required during the established schedule.
- The contractor is responsible for personal taxes and legally required contributions.
- A personal computer, reliable internet connection, and suitable remote workspace are required.
- Payments are issued monthly on the last business day of the month.
- Required time-tracking and operational systems must be used consistently.
- Traditional employee benefits are not included.
What We Offer
- 100% remote, long-term opportunity.
- Monday-through-Friday schedule.
- Direct professional exposure to clients and multiple internal departments.
- Experience across HR operations, performance management, recruitment, payroll support, Zoho systems, workflow automation, and AI-assisted tools.
- Opportunity to recommend and contribute to operational and process improvements.
Job Type: Full-time
Pay: From $1,800,000.00 per month
Application Question(s):
- What is your expected monthly rate in USD?
Work Location: Remote
