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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

As a Senior Software Engineer on the Social Data Collection team, you will be instrumental in the development and maintenance of applications that enable Medallia customers to gather unsolicited feedback for analysis on our Experience Cloud platform.

This role's primary focus is backend engineering. You will design and implement robust, scalable, and performant microservices crucial to the Medallia Social product. However, given the product's continuous evolution, demonstrated frontend development experience is also desirable.

You will be expected to tackle complex, large-scale technical challenges, take end-to-end ownership of your products, and actively contribute to advancing our SaaS platform. This is a chance to join a high-impact team and play a significant role in shaping the direction of our product.

Responsibilities:

Ship great software that is scalable and robust and then keep it humming
Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically
Partner closely with dependent teams across engineering to ensure smooth product deliveries and uninterrupted service
Identify gaps in knowledge, tools, and process and work with your teammates, Engineering Manager and Product Manager to address those
Troubleshoot and debug the software platform to identify root causes and provide mitigation and remediation options.
Work in small teams with like minded engineers in an agile environment with daily standups, technical forums, code reviews and research spikes
Become a go-to person for one or more components owned by the team
Provide on-call support on a rotation schedule

Candidates based in the Buenos Aires vicinity OR Mexico City vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Qualifications:

Minimum Qualifications

5+ years of professional experience developing and maintaining software products.
Demonstrated experience designing and building enterprise grade software within a distributed micro-service architecture
Demonstrated proficiency building and maintaining Java applications,
Demonstrated experience working with Kafka
Comprehension of software engineering fundamentals
Experience working with SQL databases
Experience working with Docker and K8s in a production environment
English proficiency, both oral and written

Preferred Qualifications

BS/MS in Computer Science, Engineering, or related field
Experience working with Apache Cassandra
Experience with Java 17+
Experience with Sprintboot 3
Demonstrated experience building and maintaining React (Typescript) applications.
Proficiency using Gradle for build and dependency management
Analytical mindset and good problem-solving skills
Bring an ownership mindset with a focus on quality
Experience with functional programming.
Agile process experience, ability to work in fast-paced, globally distributed teams

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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