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The Team Leader is responsible for coordinating and overseeing the day-to-day delivery of finance operations services across Record-to-Report (RTR), Order-to-Cash (OTC), and Controls & Compliance processes. Acting as a key operational liaison between the client and delivery teams, the role ensures service excellence, adherence to SLAs and KPIs, risk mitigation, and continuous process improvement.

The position provides functional leadership and operational guidance to team members while driving client satisfaction, operational performance, and compliance with internal and external requirements. The role requires strong coordination, stakeholder management, and leadership skills

Key Responsibilities

Client Relationship Management

Build and maintain effective relationships with client stakeholders.
Lead operational review meetings.
Manage escalations and coordinate timely resolution of operational issues.
Communicate service performance, risks, challenges, and improvement opportunities to clients and management.
Ensure alignment between client expectations and operational execution.

Team Leadership & Operational Coordination

Coordinate day-to-day team activities to ensure delivery of services according to agreed SLAs and KPIs.
Provide operational guidance, process expertise, and support to analysts and senior analysts.
Monitor workload distribution, priorities, and team capacity to ensure service continuity.
Act as the first level of escalation for process-related issues and complex operational cases.
Facilitate onboarding, knowledge transfer, and cross-training activities.
Promote collaboration, accountability, and adherence to operational standards across the team.
Partner with management to identify training needs and support team development initiatives.
Support business continuity planning and execution.

Operational Delivery Management

Oversee service delivery across assigned Finance Operations processes.
Monitor operational performance and ensure achievement of service level commitments.
Track KPIs, productivity, quality metrics, and operational targets.
Identify performance gaps and drive corrective actions.
Ensure process documentation, work instructions, and SOPs remain accurate and updated.
Support transitions, migrations, and process stabilization activities.
Coordinate with cross-functional teams to resolve operational challenges.

Key Responsibilities

Record-to-Report (RTR) Oversight

Provide operational oversight and functional support for RTR activities.
Ensure timely execution of month-end and year-end close activities.
Monitor Cash & Bank Accounting activities and reconciliation processes.
Support Accounts Receivable accounting activities and issue resolution.
Review and coordinate tax-related operational activities.
Ensure compliance with accounting procedures, policies, and documentation requirements.
Escalate financial, operational, or compliance risks when necessary.

Order-to-Cash (OTC) Oversight

Coordinate collections and cash application activities to ensure efficient cash flow management.
Monitor overdue balances, collection effectiveness, and aging performance.
Support the review and interpretation of customer contracts and commercial agreements.
Coordinate resolution of complex disputes, deductions, and billing issues.
Ensure alignment between contractual terms and operational execution.
Collaborate with Sales, Customer Service, Legal, and Finance stakeholders to drive issue resolution.

Controls, Risk & Compliance

Ensure adherence to internal controls, company policies, and client requirements.
Support internal and external audit activities.
Monitor compliance with SOX, ISO standards, and other applicable governance frameworks.
Identify operational and compliance risks and coordinate mitigation actions.
Ensure timely resolution of audit findings and control deficiencies.
Promote a culture of risk awareness, compliance, and process discipline.

Continuous Improvement & Transformation

Lead and coordinate process improvement initiatives.
Identify opportunities to improve productivity, quality, customer experience, and operational efficiency.
Support automation, standardization, and digital transformation initiatives.
Track improvement actions and measure benefits realization.
Promote best practice sharing across teams and processes.
Contribute to operational excellence and continuous improvement programs.

Required Qualifications

Knowledge of Accounting, Finance, Business Administration, Economics, or related field.
4+ years of experience in Finance & Accounting Operations, Shared Services, Global Business Services, or BPO environments.
Previous experience leading teams and managing people.
Strong functional knowledge of:
- RTR processes
- Cash & Bank Accounting
- Accounts Receivable
- Tax-related activities
- Collections
- Cash Application
- Customer Contract Review
- Audit & Compliance processes
Experience managing client-facing operations.
Advanced ERP knowledge (SAP preferred).
Advanced Excel and reporting skills.
Advanced English proficiency.

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