We are in search of an accomplished Senior Business Analyst with deep experience in digital transformation projects, especially within eCommerce and Content Management Systems (CMS). This position involves partnering with cross-functional teams to deliver results-driven projects that support business growth and digital innovation. The successful candidate will show a proven history of collecting and interpreting business requirements, designing solutions, and ensuring project success in fast-paced, changing environments.
Responsibilities
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Direct the analysis and documentation of business requirements for digital transformation projects, focusing on eCommerce platforms or CMS solutions
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Work with essential stakeholders, including internal teams, clients, and vendors, to understand business goals and translate them into functional and technical specifications
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Carry out comprehensive process mapping, gap analysis, and solution design to improve digital workflows, customer journeys, and business operations
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Ensure business objectives and technology solutions remain aligned by collaborating closely with Solution Architects, developers, UX designers, project managers, and product owners
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Examine and document existing systems, processes, and data flows to identify areas ready for improvement or automation
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Guide the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum environment
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Help shape and contribute to the roadmap of digital transformation initiatives, ensuring scalability, performance, and user experience stay optimized
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Carry out risk assessments and clearly communicate the potential impact of changes to stakeholders
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Organize workshops, presentations, and meetings to gather feedback, align on project goals, and deliver continuous progress updates
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Assist during testing phases, verifying that business requirements are fulfilled through detailed User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
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Bachelor's degree in Business, IT, Computer Science, or a related field (Master's degree considered a plus)
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A minimum of 3 years of experience as a Business Analyst focused on digital transformation projects
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Considerable experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
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Familiarity with CMS tools, including Contentful, Contentstack, WordPress, or similar systems
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Proven track record leading requirements gathering for complex systems and delivering clear, actionable specifications
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Strong understanding of Agile or Scrum methodologies, with hands-on experience in an Agile project environment
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Strong data analysis skills, with the ability to convert data into insights that guide business decisions
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Skilled in business process modeling, BPMN, and workflow diagrams
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Excellent communication and stakeholder management capabilities
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Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
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Strong problem-solving skills and the capacity to excel in fast-paced environments
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Good English proficiency (B2 level or higher), with experience communicating directly with customers
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
