Wyndham Hotels & Resorts is now seeking a Sr. Analyst, GSS Learner Engagement to join our team at WHR Argentina in Buenos Aires, Argentina.
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
This role will be part of Global Shared Services based in Buenos Aires, Argentina.
The Senior Analyst, Learner Engagement is responsible for working with U.S.-based Training and Development Wyndham University (WU) function within a Global Shared Services model, in shaping and executing the learner-facing experience across WU learning programs and platforms. This role focuses on creation and maintenance of website/webpages, branding, communications, as well as building strategy and plans for engagement experiences to drive awareness, adoption, and sustained participation in learning offerings for both corporate team members and franchisees.
The Senior Analyst partners closely with program/project stakeholders as well as the WU program teams, Communications, and learning platform teams to design compelling program branding, develop multi-channel communications, manage learning platform user experience, and execute targeted engagement campaigns. The role also plays a key role in synthesizing learner data and insights into clear, compelling narratives through frequent learner reviews. This position requires strong creative, analytical, graphic, and storytelling skills, along with the ability to translate data and strategy into impactful learner experiences.
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Support, sustain, and develop the creation of WU learning program/initiative branding and naming conventions.
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Design, develop, write and distribute learner-facing program communications for team members and franchisees.
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Manage and develop content, design, programming, and engaging user experiences across learning promotion platforms (websites, web pages, LMS, etc.).
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Develop, design, execute and provide ongoing management of campaigns for learning programs and strategize to solve for engagement solutions (ex: low participation).
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Create and execute frequent learner communications on program/initiative summaries by analyzing data and crafting learner narratives.
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Design, develop, and provide ongoing support of continuous improvement initiatives related to learner engagement, communications effectiveness, and platform experience.
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Participate in cross-functional learning initiatives and special projects as assigned.
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Provide strategy, planning, design and execution for large companywide programs that partner. with WU such as Elevate and Global Conference for tradeshow booths and other ways WU will be showcased during these events.
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Strategize, design and manage design files and vendor relationships for giveaways or other program logistical materials (PM covers, signage, etc.).
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Strategize and source for new as well as manage existing relationships with third party vendor tools and resources that are used within WU for learner engagement.
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Strong writing, visual communication, and storytelling skills, with the ability to translate learning strategies into engaging learner-facing content.
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Experience designing communications across multiple formats (digital, web, visual, written).
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Ability to create and maintain website pages used for specific program or project initiatives.
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Strong attention to learner experience, usability, and engagement principles.
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Ability to synthesize quantitative and qualitative data into clear insights and narratives.
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Strong collaboration skills and comfort partnering with key project stakeholders as well as ability to provide as well as receive feedback, negotiate for timelines and deliverable mediums that support project/initiative asks and manage multiple rounds of changes due to feedback or other changes to include from a legal perspective.
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Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
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Proficiency with Microsoft Office tools; experience with learning platforms, content management systems, communication platforms, and other design tools.
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4–6 years of experience in learner engagement, learning communications, learning marketing, instructional support, or related roles.
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Bachelor’s degree preferred in Communications, Marketing, Learning Design, Instructional Technology, or a related field.
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Experience designing communications across multiple formats (digital, web, visual, written).
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Strong attention to learner experience, usability, and engagement principles.
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Ability to synthesize quantitative and qualitative data into clear insights and narratives.
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Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
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Proficiency with Microsoft Office tools; experience with learning platforms, content management systems, communication platforms, and other design tools.
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Demonstrated experience supporting U.S.-based HR processes.
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Experience supporting U.S.-based HR processes or working in a shared services environment is strongly preferred.
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Fluency in English (written and verbal) required.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
