13 publicaciones de empleo destacadas de customer service specialist en b (¡Están contratando!)

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Regional Specialist

IQVIA -
Buenos Aires, Buenos Aires

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Detalles del empleo

Descripción completa del empleo

Job Overview
Remote Research Clinical Regional Specialists (RS) are an integral part of remote visit delivery, liaising with clinical teams, clinicians, and investigator sites for remote visits. The RS works in partnership with the RRC Lead providing support with remote visit activities to mitigate risk, control cost, manage project schedule, and ensure customer satisfaction related to assigned project/s.

Essential Functions
Site and Nurse Onboarding

Conduct outreach and training for investigator sites opting into RRC services.
Train and onboard research clinicians, ensuring they are prepared and study-ready.
Manage access to systems like Study Hub and Thinking Cap for both site staff and clinicians.

Remote Visit Coordination

Receive and process Visit Request Forms (VRFs).
Assign and confirm clinicians for remote visits.
Coordinate visit logistics including supplies, equipment, and courier services.
Ensure all required documentation (e.g., DOA logs, nurse credentials) is complete and uploaded.

Document and Data Management

Maintain and update Smartsheet trackers for sites, visits, and nurses.
Perform quality checks on source documents and ensure timely corrections.
Review uploaded documents in Study Hub and notify relevant stakeholders.

Training and Compliance

Deliver study-specific training to sites and clinicians.
Ensure compliance with GCP, ICH, HIPAA, and IQVIA SOPs.

Communication and Support

Serve as the primary liaison between sites, nurses, and internal study teams.
Provide ongoing support and retraining to nurses as needed.
Escalate issues to RNPS Lead and ensure resolution.

Courier and Logistics Management

Book and track courier shipments for study drug, samples, and documents.
Manage inventory and supply needs for nurses and depots.

Requirements

Bachelor's Degree Life sciences or other related field
Typically requires around 2 years of prior relevant experience on site management (Site Coordinator experience or CRA experience) - with visit coordinator skills or relevant project management experience

If you are based in Argentina you need to have: advanced level of English and native level of Spanish.

Advanced level of English is a must. All interviews will be in English.

#LI-NRJ #LI-Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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customer service specialist empleos en b

Regional Specialist

Principal Data and AI Architect

Videographer - Video Editor/ Content Creator

Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece

Lead SFCC Backend Developer

Sr. AI Solution Architect

Senior Java Developer

Sr. Project Specialist - Buenos Aires Hybrid

SDS Events

Tax Advisory Specialist

Associate Manager - Safety Operations

HR Services Partner

Digital Sales Lead

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