JOB DESCRIPTION
You will lead the day-to-day and strategic delivery of Amenity Services, covering client-facing conference centre operations, meeting space governance via EMS, and dining/F&B services. You will partner closely with internal stakeholders across AV/technology, Security, Facilities, Catering, Events, and third-party vendors to ensure consistent service standards, strong controls (safety, security, data protection), and measurable business results (KPIs, utilization, cost discipline). This role is 100% onsite at our Centro Empresarial Núñez office, and candidates should send their CV in English.
Job Responsibilities
Service Delivery & Client Experience
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You will lead client, conference centre, and dining operations by implementing global standards and procedures to deliver consistently high service.
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You will maintain a proactive, solution-oriented approach to daily operations, prioritizing safety and security.
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You will manage and resolve client feedback promptly and professionally, escalating and closing issues through to resolution.
Governance, Tools, and Performance Management
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You will own the EMS room booking process to ensure space availability, optimized utilization, and business continuity.
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You will produce and share performance metrics (e.g., meeting space utilization, visitor statistics, sales trends) to inform decisions and improve outcomes.
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You will drive KPI performance across services, ensuring excellence in menu offerings and overall program effectiveness.
Vendors, Budget, and Continuous Improvement
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You will run vendor governance through business reviews, corrective actions, renewals, and RFP support to improve dining services and offerings.
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You will own budget planning and forecasting, productivity targets, and cost optimization while protecting service integrity.
Required Qualifications, Capabilities and Skills.
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Degree in Hospitality or a related field; experience in 5-star hotels, event planning, and F&B environments.
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Proven leadership in team management, meeting planning, and customer service.
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Expertise in food, beverage, and catering services.
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Strong stakeholder management skills, including engagement with executives and senior internal clients.
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Demonstrated ability to prioritize work, execute under pressure, and meet deadlines in a fast-paced environment.
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Strong analytical and reporting capability, including producing financial reports aligned to budget and forecasts.
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Proficiency in MS Office; comfortable adopting and operating within structured tools and processes (e.g., EMS, ARI).
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Clear written and verbal communication; decisive, team-oriented, and strong problem-solving skills.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
