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Do you enjoy improving the way organizations work? Are you passionate about process optimization, digital transformation, and driving operational excellence?

Join our Global Business Services (GBS) team and help shape the future of service delivery across the Americas.

In this role, you will work closely with business stakeholders to analyze, design, and optimize end-to-end processes, ensuring efficiency, standardization, and scalability. You will facilitate process discovery workshops, identify improvement opportunities, support the integration of new services into GBS, and contribute to automation and digitalization initiatives.

What you'll do

Map, analyze, and redesign business processes across multiple functions.
Lead process workshops with stakeholders and subject matter experts.
Identify opportunities for standardization, simplification, and continuous improvement.
Support service transitions and process integration initiatives within GBS.
Drive automation and digital transformation projects.
Define and monitor process KPIs and performance metrics.
Ensure processes comply with quality, governance, and operational standards.

What you bring

+5 years of experience in Process Excellence, Business Process Management, Continuous Improvement, or related areas.
Strong process mapping and process design skills.
Knowledge of Lean, Six Sigma, or similar methodologies.
Experience working in Shared Services, Global Business Services (GBS), or multinational environments.
Familiarity with process mapping tools such as Signavio, ARIS, or Visio.
Strong stakeholder management and communication skills.
Advanced English.

Benefits for you:

Inclusive and diverse organizational culture.
Access to more than 1,000 learning and professional development courses.
Work-life balance and flexible working conditions.
A collaborative and innovation-driven work environment.

Create a better #TomorrowWithUs!

We value your unique identity and perspective, recognizing that our strength comes from the diverse experiences and perspectives of our team. We are committed to equal opportunity and to building a work environment that reflects the diversity of society. We support your personal and professional growth by providing the resources you need to thrive. Come as you are and help us build a better tomorrow.

It is our commitment to protect the environment, promote health, and ensure that all our activities are carried out under safe conditions.

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