20 publicaciones de empleo destacadas de service operations en desde casa (¡Están contratando!)

DC Fitness is an online fitness and nutrition coaching company for women hiring a full time Client Retention Manager to help oversee client retention operations, billing follow up, at risk client tracking, and internal client communication audits.

This is NOT a sales role and NOT a basic VA role. We are looking for someone extremely organized, detail oriented, emotionally intelligent, and operationally strong.

You’ll be working directly with leadership and coaches helping identify client issues before they become cancellations.

TO APPLY:
Please send a short Loom video (1-2 minutes) explaining:

Why you think you’d be a good fit
Any experience with retention/customer support/operations
How you handle difficult client situations or repetitive detail oriented work

Main responsibilities:

Monitoring client progress data daily
Updating retention trackers and client status
Tracking client weight loss progress and engagement
Reviewing Trainerize communication between coaches and clients
Identifying red flags, poor coach/client fit, emotionally checked out clients, and communication issues
Escalating higher level retention issues to leadership
Managing declined payments and billing follow ups
Making sure coaches properly follow retention SOPs/processes
Monitoring last login/activity inside Trainerize
Updating internal spreadsheets and operational systems daily
Assisting with retention reporting and client audits

Requirements:

Strong written and spoken English
Extremely organized and detail oriented
Comfortable working inside spreadsheets and tracking systems daily
Strong communication and emotional intelligence
Able to identify patterns/problems quickly
Comfortable handling repetitive operational tasks
Ability to work independently without constant supervision
Fast learner with high accountability
Experience with customer service, retention, operations, or client success preferred
Trainerize experience is a plus but not required

Position details:

Full time
Remote
Monday-Friday
$800 USD/month + commissions up to $1,200/month
Monthly and quarterly bonuses (you can double your monthly salary)
Long term role with growth opportunity

Job Types: Full-time, Commission

Pay: $1,210,110.00 - $3,025,276.00 per month

Work Location: Remote

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