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Salesforce Support Engineer
Aquiva and Hapi —Buenos Aires, Buenos Aires
- Tiempo completo
Postulación rápida
7h

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Salesforce Support Engineer

Aquiva and Hapi
Buenos Aires, Buenos Aires

Postulación rápida

Detalles del empleo

Tiempo completo
Hace 7 horas

Descripción completa del empleo

We are looking for an experienced and customer-focused Salesforce Support Engineer to join our team. This role is ideal for someone who enjoys solving complex production issues, working directly with clients, and supporting enterprise Salesforce solutions in a fast-paced environment.

The ideal candidate has strong hands-on experience with Salesforce Loyalty Management, a deep understanding of the Salesforce platform, and the ability to investigate issues across multiple systems while providing excellent client communication. Experience with observability tools, release management, integrations, and large-scale Salesforce environments is highly valued.

Key Responsibilities

Provide production support for Salesforce Loyalty Management solutions, including incident triage, troubleshooting, and issue resolution.
Work directly with clients, managing support requests within established SLAs and communicating progress throughout the incident lifecycle.
Investigate and troubleshoot Salesforce platform issues involving security, data model, Flow, SOQL, and Apex debugging.
Analyze logs and correlate errors across multiple systems to identify root causes.
Troubleshoot integrations using REST and SOAP APIs, including asynchronous processing, retries, and error handling.
Collaborate with development and engineering teams to escalate complex issues when needed.
Use observability and monitoring tools to identify production issues and improve system reliability.
Support Salesforce deployments and release processes using modern DevOps practices.
Balance planned work with production incidents while maintaining high service quality.
Work independently across distributed teams and multiple time zones.

Skills, Knowledge, and Expertise

Required

Hands-on experience with Salesforce Loyalty Management implementation or production support.
Strong Salesforce platform knowledge, including:
- Data Model
- Security Model (Profiles, Permission Sets, Sharing Rules)
- Flow
- SOQL
- Ability to read and troubleshoot Apex code.
Experience providing client-facing production support.
Experience troubleshooting integrations using REST and SOAP APIs.
Strong analytical and debugging skills across multiple systems.
Excellent written communication skills.
Ability to work under pressure and prioritize incidents effectively.
Comfortable working independently with distributed teams.

Strongly Preferred

Experience with Sumo Logic, Splunk, Datadog, or similar observability tools.
Experience with Copado or similar Salesforce release management tools.
Git and Bitbucket experience with branching strategies.
Salesforce CLI (SFDX).
Experience working with Large Data Volumes (LDV), indexing, governor limits, and performance optimization.
Performance and load testing experience (Scale Center, Scale Test, or similar).
Experience with ServiceNow or another ITSM platform.

Nice to Have

Marketing Cloud.
Experience Cloud.
AI-assisted development tools.
Salesforce certifications such as:
- Advanced Administrator.
- Platform App Builder.
- Progress toward Application Architect.

What We're Looking For

Strong problem-solving skills using a hypothesis-driven debugging approach.
Ability to communicate clearly with clients during ongoing incidents.
Good judgment on when to continue investigating versus when to escalate.
Comfortable switching between project work and production support.
Self-motivated, proactive, and able to work autonomously across global teams.

Benefits

Salesforce certification program with bonus opportunity.
Co-working spaces and offices for collaboration.
Team activities.
Flexible PTO policy.
Healthcare.
Paid sick leave, parental leave, and volunteer days.

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Salesforce Support Engineer

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