Supervisor, Capability Center Operations (Claims)
We're looking for a Supervisor, Capability Center Operations to lead a team supporting both Customer Care and Processing operations within our Claims organization.
Key Responsibilities
- Lead, coach, and develop a team of approximately 18 associates, fostering a culture of accountability, engagement, and continuous improvement.
- Manage operational performance through KPIs, productivity, quality, and customer satisfaction metrics.
- Oversee Customer Care activities, including customer escalations, service delivery, and issue resolution.
- Supervise Processing functions such as renewals, reinstatements, applications, maintenance, substitutions, and cancellations.
- Ensure compliance with client procedures, quality standards, and operational requirements.
- Identify improvement opportunities and implement solutions that drive efficiency and performance.
- Partner with local and U.S.-based stakeholders to achieve business objectives.
What We're Looking For
- Minimum 1 year of People Management experience.
- Experience leading teams in Customer Service, Contact Centers, Processing,
- Operations, Insurance, Financial Services, BPO, or similar environments.
- Proven ability to manage performance through KPIs and operational metrics.
- Strong leadership, coaching, communication, and problem-solving skills.
- Advanced English proficiency.
Work Schedule
Monday to Friday, 9:00 AM to 6:00 PM.
What are the requirements needed for internal candidate in this position?
- Minimum 1 year of People Management experience.
- Solid/ Exceptional Performance.
You should ask for your supervisor approval before applying. Applications will be reviewed and only the candidates that are considered a best match for the position will be called for an interview.
If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
