20 publicaciones de empleo destacadas de french en munro, b (¡Están contratando!)

As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

• English is required; a third language is a plus.

• This position operates in a Monday - Friday environment and we require availability ranging from 2 PM to 8 PM, sometimes holidays or weekends also. We require flexibility.

• Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment

• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication

• Demonstrated consultative experience, ability to influence, resourceful

• Exceptional listening and relationship building skill

• Creative problem-solving, eager to find customized solutions

• Experience owning or working in a small business a plus

• High school diploma or equivalent required

• Bachelor’s degree preferred

• Service vocation to contact customers

• Grow and nurture customer relationships on every interaction that results in measurable customer value

• Document necessary account information and offer custom solutions that benefit the customer

• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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