Description
The Quality Assurance Editor ensures the overall quality of deliverables created by the Learning Solutions team. This role involves reviewing and editing materials for grammar, spelling, clarity, visual consistency, and effectiveness. The editor collaborates closely with project teams, the Quality Assurance Manager, and onshore editors to maintain high standards and meet deadlines
Key Responsibilities
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Content Review & Editing – Reviewing/editing training deliverables to ensure they meet high standards of quality. This includes checking for grammar, spelling, clarity, logic, & visual consistency. They ensure all content aligns with client specifications and organizational guidelines.
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Quality Assurance Process Management – Coordinating with project managers and COE leads to implement and follow established QA processes throughout each project. The editor flags major quality issues and works collaboratively with project teams to address them promptly, ensuring that deliverables are completed on time and to specification.
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Continuous Improvement – Identifying opportunities for process improvements within the quality assurance workflow. Contribute to the development of best practices for editing and quality assurance, sharing insights and recommendations with team members to enhance overall efficiency and effectiveness in delivering high-quality materials.
Key Metrics to monitor:
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Content Quality – Error rates in edited deliverables
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Efficiency – Turnaround time for editing deliverables relative to deadlines and adherence to project schedules and timelines
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Process Improvement – Frequency and resolution of flagged quality issues during review
Key Skills
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Advanced level of English; strong oral/written communication skills in English
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Exceptional attention to detail and copyediting expertise
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Excellent communication & collaboration
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Strong project management abilities (e.g., organization, problem-solving, adaptability)
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Ability to work under pressure and manage tight deadlines
Qualifications:
Required:
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Bachelor’s degree (or equivalent) in healthcare, life sciences, social sciences or related field.
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Expertise in MS PowerPoint (e.g., master slides, formatting) and MS Word (e.g., track changes, templates)
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Proficiency with Adobe Acrobat Pro
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Maintains strong familiarity with AMA guidelines
Preferred:
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Experience writing or editing training materials and e-modules
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Experience in pharmaceutical or healthcare industries
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health Communications? We are powered by Syneos Health, a global professional services organization designed to help the biopharmaceutical industry shorten the distance from lab to life®. We have a proven pedigree in health, with industry titans in every facet of healthcare. This eliminates guesswork and fuels our passion for total, life-changing solutions. At the heart of health, we’re uniquely poised to predict what’s next and respond to the market’s demand for smarter and faster answers. We are able to help our customers make important decisions within their business due to our unique understanding of the complexities that come along with working in the healthcare industry. Syneos Health Communications is able to make the complex, simple.
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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
