About the Role
The Partner Success Manager Incubator role is a strong opportunity to lead, develop, and scale post-sales success across a high-potential SMB restaurant portfolio. This role combines people leadership with commercial ownership, focusing on retention, growth, and long-term partner value.
As a Partner Success Manager Incubator, you will manage and coach a team responsible for post-deal partner management, ensuring restaurant partners are successful on the Uber Eats platform while driving measurable business outcomes. This role is critical to retaining high-value SMB partners, improving core performance metrics, and identifying opportunities that benefit both our partners and Uber Eats.
What the Candidate Will Do
- Lead and develop a team responsible for post-sales partner management for a high-value, high-potential SMB restaurant portfolio
- Own team performance, ensuring strong partner relationships that translate into measurable outcomes such as retention, revenue growth, and product adoption
- Drive revenue and retention targets through upselling new product features and creating mutually beneficial growth strategies
- Act as the voice of the customer internally, translating partner needs and feedback into actionable insights
- Build a strong understanding of the restaurant industry and foster positive relationships across partner organizations
- Design and lead growth initiatives with restaurant partners, collaborating cross-functionally with Operations, Marketing, Product, and other internal teams
- Set, track, and report on partner performance metrics, leading monthly and quarterly business reviews to drive continuous improvement
What You'll Need
- 3+ years of experience, ideally in a commercial, account management, or customer-facing role with people management responsibilities
- Proven experience leading teams and building a high-performance culture
- Strong background in customer-facing roles with accountability for business targets or quota delivery
- Confidence in making data-driven decisions and applying sound business judgment
- Strong project management skills, with experience building and executing joint business plans with partners
- Excellent executive presence and strong verbal and written communication skills
- A fast-paced, ownership-driven mindset with speed, resourcefulness, and a strong bias toward action
Bonus Points
- High level of autonomy with the ability to operate effectively with minimal oversight
- Experience managing teams of approximately 5 people
- Willingness to roll up sleeves and work closely with partners on complex or high-impact challenges
- Proficiency in Spanish and Business English
