1. Purpose of the role
This position is locally based in Buenos Aires, Argentina and covers the LATAM region, within a global operating model.
As part of the global rollout of our Travel Teleconsultation offering, the Group is building international medical networks capable of delivering teleconsultation services worldwide.
The Network Manager – Travel Teleconsultation role reports to the Head of Hub Specialized Medical Networks and focuses on building, managing and driving the performance of medical networks, while supporting operational entities in adopting and using the teleconsultation solution.
We are looking for 1 Travel Teleconsultation Network Manager based in Buenos Aires, Argentina and working in a global team and environment.
Scope & Responsibilities
1. Build and animation teleconsultation networks
Identify, select and onboard medical providers capable of delivering teleconsultation services
Structure and deploy teleconsultation networks in targeted countries
Implement provider selection criteria and operational requirements
Animate partner relationships and support ramp-up phases
Ensure network consistency and operational reliability
2. Network performance management
Manage network performance against defined objectives
Monitor and analyze key KPIs (quality, response times, volumes, satisfaction, compliance)
Identify performance gaps and propose corrective actions
Contribute to continuous service quality improvement
Proactively escalate operational risks and alerts
3. Operational entities support & change management
Support operational entities in the adoption and daily use of the teleconsultation solution
Contribute to the integration of teleconsultation into existing operational workflows
Participate in training, communication and support initiatives
Collect field feedback to continuously improve the solution and processes
4. Hub projects and network versatility
Contribute to transversal projects led by the Hub
Work closely with other Network Managers and central teams
Support, when required, other global or specialized networks within the Hub
Please note that this activity may require on-call duty (to be defined based on your geographical location and the implementation of the teleconsultation service).
Hard skills / experience
Experience in medical assistance, healthcare operations, telemedicine or travel assistance
Exposure to provider network management or partner coordination
Strong interest in service quality, operational performance and user experience
Comfortable working in international and multicultural environments
Fluent professional English required
Additional languages required depending on geographical scope (to be defined per region)
Soft skills / mindset
Strong adaptability and ability to operate in evolving environments
Entrepreneurial mindset, comfortable with building and scaling new services
Ability to work autonomously while contributing to a collective framework
Strong interpersonal skills and ease in managing external partners
Pragmatic, results-oriented and continuous improvement mindset
Comfortable managing multiple priorities simultaneously
1/ HR
2/ N+1
3/ Optional : technical test, N+2, culture fit
Redion group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.
Redion is a global Care platform bringing together Europ Assistance, Generali Employee Benefits (GEB), and new fast-growing health and embedded insurance activities.
Operating in more than 190 countries, with over 12,000 employees and €5.8 billion in annual business volume, Redion is the world’s #1 in employee benefits and #2 in assistance and travel insurance.
We support millions of people worldwide through integrated protection, assistance, health, mobility, and insurance solutions designed to be seamless, accessible, and instantly available.
At Redion, technology and AI are central to our growth strategy. We are building a global platform designed to transform customer experience, accelerate service delivery, and create more personalized solutions — while keeping human expertise at the core of everything we do. Redion is built on five core values: caring, collaboration, agility, reliability, and expertise, which guide every interaction with clients and partners.
Joining Redion means helping shape a global brand at a defining moment of its journey, within an international, agile, and fast-moving environment where individual impact is visible and valued.
Our teams share one common ambition: becoming the world’s premier Care partner.
Always ready. Always on.
