Role Overview
Seeking a Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.
Key Responsibilities
Logistics & Deployment
- Oversee laptop preparation, shipping, and delivery for employees.
- Coordinate large deployment projects for PC and Mac systems.
- Track shipments and maintain inventory records.
- Collaborate with stakeholders and vendors on logistics issues.
- Communicate delivery details and resolve deployment challenges.
Technical Support & End User Services
- Provide hardware and software support for workstations and mobile devices.
- Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
- Assist with device imaging and configuration.
- Troubleshoot printers, networking, and LAN connectivity.
- Support communications solutions and meeting technology.
- Diagnose and resolve technical issues promptly.
- Explain concepts clearly to users and escalate as needed.
Basic Qualifications
- Strong customer service in a technical environment.
- At least 6 months’ relevant experience or bachelor’s degree.
- Organizational skills; ability to handle multiple tasks.
Preferred Qualifications
- 1–2 years in logistics or IT support roles.
- 2–4 years supporting 300+ users preferred.
- Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.
- Calm under pressure, strong problem-solving, and process improvement skills.
- Ability to read technical documentation and adapt quickly.
Success in This Role Looks Like
- Devices delivered on time and fully configured.
- Smooth onboarding and support for users.
- Accurate inventory tracking.
- Quick resolution of technical issues with minimal disruption.
