We are on the hunt for a highly capable Senior Business Analyst with a robust track record in digital transformation projects, with a specific focus on eCommerce and Content Management Systems (CMS). This position requires working in tandem with cross-functional teams to deliver projects with real impact that drive business expansion and digital innovation. The ideal candidate will show a proven ability to gather and interpret business requirements, develop solutions, and secure project success amid dynamic, shifting conditions.
Responsibilities
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Take the lead on analyzing and documenting business requirements for digital transformation projects, with particular focus on eCommerce platforms or CMS solutions
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Connect with vital stakeholders, including internal teams, clients, and vendors, to grasp business objectives and turn them into functional and technical specifications
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Carry out in-depth process mapping, gap analysis, and solution design to enhance digital workflows, customer journeys, and business operations
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Ensure ongoing alignment between business objectives and technology solutions through close collaboration with Solution Architects, developers, UX designers, project managers, and product owners
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Evaluate and document current systems, processes, and data flows to uncover opportunities for improvement or automation
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Direct the development of user stories, use cases, and acceptance criteria for projects operating in an Agile/Scrum environment
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Contribute to and shape the roadmap for digital transformation initiatives, keeping scalability, performance, and user experience at the forefront
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Conduct risk assessments and clearly relay the potential impact of changes to stakeholders
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Run workshops, presentations, and meetings to gather input, align on project goals, and deliver ongoing progress reports
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Support testing efforts, confirming that business requirements are satisfied through comprehensive User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
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Bachelor's degree in Business, IT, Computer Science, or a related field (Master's degree seen as an added benefit)
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A minimum of 3 years of experience working as a Business Analyst with a focus on digital transformation projects
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Extensive experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
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Familiarity with CMS tools, including Contentful, Contentstack, WordPress, or similar platforms
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Proven experience leading requirements gathering for complex systems and generating clear, actionable specifications
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Strong knowledge of Agile or Scrum methodologies, backed by hands-on experience in an Agile project environment
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Solid data analysis skills, with the ability to transform data into insights that inform business decisions
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Skilled in business process modeling, BPMN, and workflow diagramming
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Excellent communication and stakeholder management abilities
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Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
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Strong problem-solving skills paired with the ability to succeed in fast-paced environments
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Good English proficiency (B2 level or higher), with experience in direct communication with customers
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
