We are a U.S.-based company specializing in providing innovative software solutions and call center services to Public Housing Authorities across the country.
As a Customer Service Representative on our remote team, you will assist individuals applying for or receiving housing support. Your role will involve answering inbound calls, providing accurate information, resolving customer inquiries, and ensuring clients receive the assistance they need while delivering an excellent customer experience.
Requirements
- Advanced English (C1/C2 level)
- Fluent in both English and Spanish (spoken and written)
- Previous customer service experience
- Proven experience handling high call volumes in a call center environment
- Comfortable using CRM platforms and phone systems (RingCentral or similar)
- Experience in sales support or collections is a plus
- Comfortable working in a fast-paced environment
- Strong active listening, communication, and problem-solving skills
- Results-driven, accountable, and able to consistently meet daily KPIs
Schedule
- Minimum of 6 hours per day
- Monday through Thursday (required)
- Friday (optional/flexible)
- Must be available to work any shift between 9:00 AM and 6:00 PM EST
- Remote position
Performance Expectations
Contractors are expected to remain actively engaged on calls during their scheduled time. Performance is evaluated based on a combination of call volume, active time spent on calls, and overall productivity. As a general reference, handling approximately 9.5 calls per hour or more, together with consistent call activity, indicates satisfactory performance. Call duration may vary and is considered when evaluating productivity.
Successful team members are expected to consistently meet daily KPIs while maintaining a high level of professionalism, accountability, and customer service.
Compensation Structure
This is a contractor position with a performance-based pay structure.
Paid Training
The paid training period lasts one week and is compensated at $4.00 USD per hour.
Base Rate After Training
Upon successful completion of the one-week training period, the base rate increases to $5.00 USD per hour.
Performance Incentive
After successfully completing the training and trial period, contractors may qualify for additional hourly incentives based on performance. With incentives, contractors may earn more than $5.00 USD per hour.
How to Apply
Please submit your resume in English.
Join our team and make a real impact in the housing assistance industry while working remotely from the comfort of your home.
Job Type: Part-time
Application Question(s):
- Are you comfortable with the compensation structure of $4.00 USD per hour during the one-week paid training period, $5.00 USD per hour after training, and the opportunity to earn additional incentives based on performance?
- Do you have a C1/C2 English level?
- Are you comfortable using CRM platforms and phone systems such as RingCentral or similar?
- Are you available to work a minimum of 6 hours per day, Monday through Thursday (Friday optional), between 9:00 AM and 6:00 PM EST?
Work Location: Remote
