We are looking for a seasoned Senior Business Analyst who brings substantial expertise in digital transformation projects, particularly within eCommerce and Content Management Systems (CMS). In this role, you will work alongside cross-functional teams to deliver impactful projects that fuel business growth and digital innovation. The right candidate will demonstrate a solid history of collecting and analyzing business requirements, shaping solutions, and driving successful project outcomes within fast-moving, evolving settings.
Responsibilities
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Head the analysis and documentation of business requirements for digital transformation efforts, with particular attention to eCommerce platforms or CMS solutions
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Engage with key stakeholders, including internal teams, clients, and vendors, to grasp business objectives and convert them into functional and technical specifications
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Perform thorough process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations
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Maintain alignment between business objectives and technology solutions by partnering closely with Solution Architects, developers, UX designers, project managers, and product owners
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Review and document current systems, processes, and data flows, pinpointing areas suited for improvement or automation
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Lead the development of user stories, use cases, and acceptance criteria for projects operating within an Agile/Scrum framework
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Contribute to and help define the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain optimized
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Conduct risk assessments and clearly convey the potential effects of changes to relevant stakeholders
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Lead workshops, presentations, and meetings to collect feedback, align on project objectives, and share ongoing progress updates
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Support testing phases, confirming that business requirements are satisfied through thorough User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
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Bachelor's degree in Business, IT, Computer Science, or a related discipline (Master's degree is an advantage)
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At least 3 years of experience working as a Business Analyst with a focus on digital transformation initiatives
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Substantial experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
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Working knowledge of CMS tools, including Contentful, Contentstack, WordPress, or equivalent platforms
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Demonstrated capability to lead requirements gathering for complex systems and produce clear, actionable specifications
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Strong grasp of Agile or Scrum methodologies, with practical experience in an Agile project setting
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Solid data analysis capabilities, with skill in translating data into insights that inform business decisions
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Competency in business process modeling, BPMN, and workflow diagramming
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Strong communication and stakeholder management abilities
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Experience using digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
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Strong problem-solving capabilities and the ability to succeed in fast-paced settings
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Good English proficiency (B2 level or higher), with a background in direct customer communication
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
