We are looking for Tech Ops - Production Support & Reliability Lead
Front-line production support for Braviant's AWS multi-account stack. Monitor systems, triage alerts, execute runbooks, escalate cleanly to developers. Defensive ownership role - not a developer role despite "Lead" in title.
Stack:
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AWS - VPC, ECS, Lambda (SAM/CloudFormation), IAM, NAT, security groups
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PostgreSQL on Amazon RDS (~15 instances)
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Datadog + CloudWatch (APM, logs, alerting)
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Java microservices / API-heavy app stacks
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Jira (ITSM) + Slack (ops channels)
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Nice-to-have: AWS data services (Glue, S3, Athena, EventBridge), Metaplane
Requirements:
Must-have:
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3+ years production support / SRE / NOC / ops engineering
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Hands-on AWS - EC2/ECS, VPC networking, IAM
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Operational PostgreSQL / RDS - slow query reading, basic tuning, vacuum awareness
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Incident triage across infra + app layers
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Structured incident response (ITIL, NIST, or equivalent)
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SLA management in a ticketed environment (Jira or similar)
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Strong written English for escalation + post-incident write-ups
Nice-to-have:
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Datadog / CloudWatch fluency
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AWS data services (Glue, S3, Athena, EventBridge)
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Basic IaC (CloudFormation, SAM, Terraform)
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Financial services or other regulated-environment background
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AWS SysOps Administrator or Solutions Architect cert
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Scripting / automation
