Provide day-to-day onsite and remote EUC support for end users
Troubleshoot and resolve hardware, software, OS, and application issues (Intune/SCCM)
Deploy, configure, and support laptops, desktops, and mobile devices
Manage full device lifecycle (imaging, patching, upgrades, asset tracking in CMDB)
Maintain ITSM tickets and follow ITIL processes (incident, request, change)
Ensure compliance with security, GDPR, and corporate standards
Support conference rooms (Teams Rooms, Cisco, Polycom, Surface Hub)
Provide printer and peripheral support (installation, maintenance, vendors)
Deliver onsite field support (repairs, replacements, upgrades, preventive maintenance)
Execute IMAC activities (installs, moves, changes, user setup)
Provide VIP support with priority handling and confidentiality
Manage depot repairs, device swaps, loaners, and data transfers
Perform basic network support (patching, cabling, connectivity checks)
Support infrastructure teams with hands & feet activities (rack, cabling, KVM)
