Location: CABA
Other locations: Primary Location Only
Salary: Competitive
Date: 17 Jun 2026
Job description
Requisition ID: 1715722
Senior Associate – Time Away Operations (Leave & Accommodations)
Role Summary
Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality.
Key Responsibilities
Case Intake & Documentation
Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors)
Ensure accuracy, completeness, and proper linkage of employee records and supporting documentation
Perform initial quality checks and resolve data gaps before case progression
Inbox & Case Coordination
Manage shared inboxes and triage incoming inquiries, documents, and requests
Determine appropriate routing, urgency, and next steps based on established guidelines
Respond to routine employee inquiries and escalate complex or sensitive issues as needed
Case Lifecycle Support
Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals)
Track outstanding items and follow up with employees and stakeholders to meet deadlines
Support return-to-work communications and case updates
Quality Control & Case Closure
Conduct quality reviews on active and closing cases to ensure accuracy and compliance
Validate that all required documentation, notes, and approvals are complete prior to closure
Identify and correct errors or inconsistencies in case records
Leave Processing & Tracking
Support processing and validation of leave transactions (e.g., parental, medical leaves) in HR systems
Maintain trackers to monitor documentation, deadlines, and case status
Ensure timely updates and communication of leave details to employees
Reporting & Operational Support
Maintain trackers and support reporting on case volumes, turnaround times, and key deadlines
Flag potential risks, delays, or compliance concerns to team leads
Assist with ad hoc operational tasks and process improvements
Required Qualifications
Experience
2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role
Exposure to leave of absence, accommodations, or regulated HR processes preferred
Skills
Strong attention to detail and ability to manage high-volume, deadline-driven work
Solid judgment to triage cases, assess urgency, and determine appropriate actions
Clear and professional written and verbal communication skills, including handling sensitive employee situations
Ability to follow structured processes while identifying gaps or inconsistencies
Strong organizational skills to manage multiple cases simultaneously
Technical
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with HR systems and/or case management tools (e.g., SuccessFactors, Navex) preferred
Ability to maintain trackers and support basic reporting
Compliance & Confidentiality
Ability to handle sensitive personal and medical information with discretion
Working knowledge of data privacy practices; familiarity with U.S. leave and accommodations processes (e.g., FMLA, ADA) preferred
Education
Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
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