We are a U.S.-based company specializing in providing innovative software solutions and call center services to Public Housing Authorities across the country.
As a Customer Service Representative on our remote team, you will assist individuals applying for or receiving housing support. Your role will involve answering calls and providing helpful information to ensure that clients receive the assistance they need.
Requirements:
- Advanced English (C1/C2 level)
- Customer service experience
- Call center experience is a plus
- Available to work 9 AM – 6 PM EST Monday through Friday
- Comfortable in a fast-paced environment
Performance Expectations
Contractors are expected to remain actively engaged on calls during their scheduled time. Performance is evaluated based on a combination of call volume and active time spent on calls. As a general reference, handling approximately 9.5 calls per hour or more, together with consistent call activity, indicates satisfactory performance. Call duration may vary and is considered when evaluating productivity.
Compensation Structure
This is a contractor position with a performance based pay structure.
Training Rate
$4 per hour during the paid training period.
Base Rate After Training
$5 per hour.
Performance Incentive
Contractors who meet productivity expectations through call volume and active call time, while maintaining quality standards, may qualify for an additional incentive per hour.
How to Apply:
Please send your resume in English
Join our team and make a real impact in the housing assistance industry—all from the comfort of your home.
Tipo de puesto: Tiempo completo, Medio tiempo
Pregunta(s) de postulación:
- Do you have a C1 or higher English level?
- Are you available to work part-time Monday through Friday between 9 AM and 6 PM EST?
- Are you comfortable with a starting rate of $4 and then $5 after training?
Lugar de trabajo: Empleo remoto
