ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
THE ROLE:
As a Product Design Lead, you'll play a critical role in orchestrating complex design projects from start to finish while providing leadership and oversight to design teams. Reporting into the Experience team, you will be responsible for managing multiple client engagements and accounts, leading UX/Creative/Design System efforts, and ensuring high-quality design deliverables align with project objectives and client brand guidelines. You will help drive design innovation, mentor team members, and contribute to the growth of the design practice through thought leadership.
Design Leadership & Execution
Lead and support design teams in creating high-quality screen designs and prototypes for multiple products and client engagements
Ensure final design deliverables meet Apply Digital's quality standards and align with client brand guidelines
Lead conversations about design deliverables and their creation, implementation, and maintenance
Create, edit, and follow brand, UX and design systems best practices without support, establishing frameworks for team consistency
Client & Account Management
Manage multiple client engagements and accounts simultaneously
Lead significant client-facing projects and meetings with autonomy
Demonstrate ability to gain cooperation with peers and cross-functional teams to address issues and opportunities
Present design concepts and rationale to stakeholders and clients with clarity and confidence
Team Development & Mentorship
Manage UX and design team members from a professional growth perspective
Provide coaching, mentorship, and guidance to designers at various levels
Conduct regular feedback sessions and support career development of team members
Share insights and expertise through thought leadership initiatives within the team
Strategic Contribution & Innovation
Create and execute tactical design plans for projects and multiple work streams that align with strategy
Contribute to the growth of the design practice through internal and external leadership content
Lead design innovation initiatives while establishing creative thinking frameworks
Stay up-to-date with design trends, best practices, and emerging technologies
6+ years of experience in UI/UX design, with demonstrated progression in leadership roles
Strong portfolio showcasing leadership of complex, multi-product design projects
Expert proficiency in Figma, Adobe Creative Suite, and other industry-standard design tools
Deep expertise in brand and design systems creation, implementation, and governance
Proven ability to manage multiple client accounts and engagements simultaneously
Strong leadership and mentorship capabilities with experience managing team members
Excellent communication and presentation skills for client-facing interactions
Ability to resolve complex design challenges in creative and effective ways
Experience working in cross-functional teams and collaborating with developers, strategists, and product managers
Demonstrated ability to exercise wide latitude in determining objectives and approaches to critical assignments
Experience in a digital agency, consultancy, or transformation environment
Knowledge of front-end technologies and technical constraints
Experience with enterprise-level design systems and multi-platform design
Background in user research and testing methodologies
Contribution to design community through speaking, writing, or thought leadership
#LI-Remote
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email
[email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
