We are seeking a highly experienced Lead Business Analyst with deep expertise in the Insurance Property & Casualty domain, spanning commercial and specialty lines beyond standard commercial property. The ideal candidate will be a strong communicator, fluent in AI prompting, and able to work US Eastern Time hours with some overlap with Europe. You will play a critical role in the Submission Management Platform, collaborating with business and technical stakeholders to drive prompt engineering, business rule creation, and documentation.
Responsibilities
-
Collaborate with the client on incoming items, offering feedback on prioritization and ensuring alignment with project leadership
-
Develop a strong understanding of the client's business and product landscape, including insurance workflows and requirements
-
Review and analyze submission documents to identify patterns that inform prompt creation
-
Apply best practices in AI prompt engineering to extract data elements from submission emails
-
Translate business requirements into clear, actionable prompts and business rules
-
Clarify requirements with business partners at the client within the defined scope
-
Create, revise, and maintain business rules and detailed user stories related to prompt engineering and business logic
-
Develop placeholders for technical user stories to support comprehensive planning and prioritization
-
Take ownership of documentation, user stories, and knowledge transfer related to business logic and prompt engineering
-
Set up and manage boards and teams in Azure to track work and assignments
-
Support QA and development teams with business context and subject matter expertise, bridging knowledge gaps in insurance topics
-
Guide business partners through UAT, analyzing, clarifying, and answering business-related questions
-
Organize and facilitate stand-ups, partnering with the Delivery Manager to provide status updates to the client
-
Assist with production deployment runbooks and Wiki documentation related to business processes
-
Provide first-response triage for production issues, acting as the primary point of contact for business teams
-
Create Change Control Board (CCB) requests with detailed business context
-
Conduct post-production validation and communicate release notes to business users
-
Provide ongoing production support
Requirements
-
A minimum of 5 years of relevant experience
-
At least one year of experience leading and managing teams
-
Deep knowledge of the insurance value chain, particularly from submission through policy issuance, including quoting and binding
-
Knowledge of specialty products, especially Excess lines such as Excess Casualty, Professional Liability, Medical Liability, and Products and Contractors
-
Ability to facilitate and lead requirement gathering sessions
-
Skilled at building relationships with key business stakeholders
-
Experience with user story elaboration, backlog refinement, and prioritization, acting in a product owner capacity
-
Experience working with development teams to define and deliver end-to-end features
-
Ability to define acceptance criteria for user stories and collaborate with QA teams to test features
-
Experience providing first-level operational support to business users and underwriters across various segments
-
Experience monitoring Teams channels for production issues and performing initial triage
-
Fluency in AI prompt engineering and related best practices
-
Exceptional communication and stakeholder management skills
-
Proficiency in creating user stories, business rules, and supporting documentation
-
Familiarity with Azure DevOps or similar tools for work tracking and team management
-
Ability to support QA, UAT, and production processes using business expertise
-
English proficiency at B2 level or higher, with strong written and verbal communication skills
Nice to have
-
Experience using GenAI tools for requirement management
-
Strong planning and organizing skills
-
Familiarity with Scrum practices
We offer
-
International projects with top brands
-
Work with global teams of highly skilled, diverse peers
-
Healthcare benefits
-
Employee financial programs
-
Paid time off and sick leave
-
Upskilling, reskilling and certification courses
-
Unlimited access to the LinkedIn Learning library and 22,000+ courses
-
Global career opportunities
-
Volunteer and community involvement opportunities
-
EPAM Employee Groups
-
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
