About Sosuite Inc
Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia.
About the role
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We are only considering offshore, contract-based candidates for this role.
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Our Guest Experience Agents play one of the most critical roles at the company.
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This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences!
What you'll do
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Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in
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Answer phone calls, text messages, emails, and messages through various booking platforms
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Guide guests through the Sosuite experience, ensuring they have an incredible experience
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Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues)
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Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue
Qualifications
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Someone comfortable with using technology and multiple programs and applications
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Mastery of English writing and speaking
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Guest-centric and positive mindset
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Organized, hardworking, and detail-oriented
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Comfortable with ambiguity and rapidly shifting priorities
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Thrives in a fast-paced environment
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Ability to work effectively both in a team environment as well as independently
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Extremely comfortable in independent problem solving with the humility to ask for help when needed
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Flexible schedule and open to working overnight and weekends (company operates on EST)
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2+ years experience working in hospitality, service, and customer experience
Benefits
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Accrued Paid Time Off and paid Sick Leave
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Flexible Unpaid Time Off
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A team to help you grow professionally and personally
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Overtime pay: 1.5x on Sosuite's observed holidays
