Job Summary
Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling
Key Responsibilities:
- Perform preventive and corrective maintenance on equipment and systems at the customer's site.
- Diagnose and resolve technical problems in the field, providing immediate support.
- Install, configure and calibrate equipment, ensuring its proper operation.
- Train customers on the proper use of equipment and systems.
- Manage service calls, document activities and maintain detailed records.
- Collaborate with the engineering team to solve complex problems and propose improvements.
Qualifications and Requirements:
- Engineering, Information Technology or related field.
- Proven experience in field technical support, preferably as a Field Service Support.
- Advanced technical knowledge of hardware, software and networks.
- Ability to diagnose and resolve problems effectively and efficiently.
- Excellent communication and customer service skills.
- Availability to travel frequently and occasionally work outside of business hours.
- Valid driver's license and ability to drive to different locations.
Desirable Skills:
- Certifications in relevant technical areas (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA).
- Experience with service and ticket management software (e.g., ServiceNow, Salesforce).
- Ability to work independently and as part of a team, with good time management skills.
