Essential Duties & Responsibilities
- Assist Customer Account Representatives with a variety of tasks.
- Develop and expand customer duties and responsibilities.
- Establish and maintain positive working relationships with your team, supervisor and customers.
- Work with customer orders from order entry to delivery and invoicing.
- Communicate effectively over the phone and electronically.
- Use a variety of systems to enter and complete transactions.
- Develop an understanding of our products and services, those of customers and those of our competitors.
- Meet time management expectations.
- Key inside contact for specific customer/seller base.
- Process incoming orders, confirm pricing and availability of product.
- Advise customers of order status.
- Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
- Timely and accurate administration of sales orders, customer complaints, material returns and credits.
- Answer price and availability questions.
- Respond to customer literature requests for MSDS, Certifications, etc.
- Follow all applicable ISO procedures.
- Use system reports and inquiries to drive activities that ensure superior customer service.
- Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
- Process new customer/update requests.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
- Work with seller and PSRs to reduce aged inventory.
Scope
Individual contributor. Budget: None. Sales Revenue: Territory specific.
