2-5 years of IT experience (or equivalent)
Experience in OS, Apps and H/W installation and troubleshooting depending on project products
Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
Familiarity with Active Directory, Azure AD, Exchange Online, and identity management
Familiarity with ticketing system
CompTIA A+ or similar certification is a plus
Good English
Communicative and supportive attitude
Driving license (desirable)
Support PCs, laptops, mobile devices, peripherals, and workplace equipment
Assist with video conferencing systems, monitors, printers, phones, and projectors
Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
Troubleshoot basic hardware, software, and connectivity issues
Support walk-up IT desks or kiosks, when required
Asset management
Handle tickets and requests in ITSM systems
