Job Description
Manage itineraries ensuring adequate cover for the shop floor for customer service opening &
closing times, replenishment. Sending a month in advance to the team.
- Carry out annual performance reviews on each team member in order to manage and motivate
individuals as well as providing clear direction and support.
- Responsible for the induction and development of the team by providing on the job training and
assessing progress, through written reviews and probations.
- Completing payroll activities, including sending new starter, employee changes and leaver
information to HR accurately and on time.
- Train and develop the team to ensure they deliver outstanding customer service.
- Reviewing the team performance providing immediate feedback (both positive and
development) in order to recognize and praise excellent performance and to develop areas of
need.
- To identify and proactively manage any poor performance issues using appropriate company
policy.
- Completing and updating all retail targets and communicate to the team.
- To ensure all HR and H&S policies and procedures are adhered to and to comply with date
protection relevant to the business and ensure correct practice is adhered to.
- Support the Head of Retail by ensuring a consistent and exceptional standard of customer
service in all retail locations
- Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
- Deputize for the Head of Retail in their absence.
- Ensure the retail shop is always presented and merchandised to the highest standards whilst
maintaining focus on the most profitable items and ensuring delivery of the retail KPIs.
- Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
- To understand daily, weekly and monthly store targets, clearly identifying what this means in
terms of sales, profitability, costs, staffing levels and ensuring this information is communicated
effectively to the team.
- Completing the morning briefs, a daily deployment planner which will enable you to focus the
team to drive customer service and sales.
- To ensure outstanding presentation and visual merchandising standards are maintained at all
times. Ensure the shop is tidy, clean and full at the end of the day.
- Understanding the impact that visual merchandising and balance of price points has on the
customer conversion, average spend and gross profit margin results
- Opening, closing and cashing up correctly, ensuring all paperwork for the day has been
completed correctly, including targets for the next day and a comprehensive handover
- Ensure all staff are kept up to date on changes to products, offers and promotions.
- To reduce stock loss in store. Observes safety and security procedures. Reports any misuse
or theft of stock Head of Retail.
- Ensure timely maintenance and repair of store furniture/fixture as well as equipment.
Requirement
- Bachelor’s degree in Business Administration, Retail Management, or related field
- 5+ years of experience in retail management or operations
- Knowledge of store operations and customer service standards
- Excellent leadership, communication, and organizational skills
- Proficient in Microsoft Office Suite and retail management software
Job Types: Full-time, Permanent
Additional Requirement
Gender
All
Job Information
Industry
Manufacturing
Employment
Permanent
Position Level
Manager - Department
Working Hour
NORMAL
Language
English
