A Floating Medical Office Customer Service professional provides temporary administrative support to different medical practices when staffing gaps occur due to vacations, sick leave, resignations, increased workload, or other unexpected absences.
Unlike a dedicated assistant assigned to a single client, this position requires the ability to quickly adapt to different providers, workflows, software systems, and operational protocols while maintaining service quality and minimizing disruption to the medical practice.
Responsibilities
Depending on the medical practice and its specific workflows, responsibilities may include:
- Following appointment scheduling rules and provider preferences.
- Supporting insurance workflows.
- Assisting with referral processes.
- Supporting prior authorization procedures.
- Following patient communication protocols and telephone scripts.
- Following established escalation procedures.
- Maintaining internal documentation standards.
- Navigating Electronic Medical Record (EMR) systems.
- Reviewing client documentation and Standard Operating Procedures (SOPs).
- Following daily operational processes and checklists established by the assigned practice.
- Adapting to different workflows, providers, systems, and operational requirements as assignments change.
Requirements
- Must have your own device and headset
- High-speed internet connection of at least 100 MB.
- Previous experience working with U.S.-based medical offices and knowledge of HIPAA regulations.
- Ability to quickly adapt to different medical practices, providers, workflows, and operational protocols.
- Ability to learn and navigate different Electronic Medical Record (EMR) systems and software platforms.
- Ability to understand and follow practice-specific scheduling rules, insurance workflows, referral processes, prior authorization procedures, and patient communication protocols.
- Ability to review and follow Standard Operating Procedures (SOPs), operational guides, and other client documentation.
- Ability to adapt to accelerated onboarding when assigned to a new medical practice.
- Ability to continuously learn and transition between different client processes and systems.
Systems
Different medical practices may use different software platforms, such as:
- Athenahealth
- eClinicalWorks
- Nextech
- HealthArc
- EMA
- Other proprietary systems
Successful coverage requires more than understanding the software. The floating assistant must also be able to understand how each individual medical practice operates and follow its specific procedures.
Training & Assignments
This position follows a rapid deployment model. The floating assistant is not permanently assigned to a fixed group of clients. Instead, onboarding takes place when coverage is required for a specific medical practice.
When an assignment is required, the assistant will:
- Be assigned to the medical practice requiring coverage.
- Receive an accelerated onboarding.
- Review the client's available documentation and procedures.
- Begin providing temporary coverage for the required period.
The ability to continuously learn and adapt to different medical office environments is an important part of this position.
Job Type: Part-time
Pay: From $10,500.00 per hour
Work Location: Remote
