The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Grow with us- Your Responsibilities & Tasks:
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Provide service and customer support during field and inhouse visits or dispatches
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Manage all on site installation, repair, maintenance and test tasks
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Diagnose errors or technical problems and determine proper solutions
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Produce timely and detailed service reports
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Ensure the timely and correct documentation of processes
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Operate vehicle in a safely manner and use field automation systems
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Follow all company's filed procedures and protocols
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Cooperate with technical team and share information across the organization
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Comprehend customer requirements and make appropriate recommendations / briefings
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Contact customers concerning processes of the customer file
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Build positive relationships with customers
What will convince us- Qualification & Skills:
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Technical degree in electronic, electricity, mechatronics, electromechanics or similar.
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Minimum 2 years of proven field service experience (Experience in the pharmaceutical, food, or biopharmaceutical industry is desirable).
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Ability to troubleshoot, test, repair and service technical equipment
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Experience in measuring instruments, laboratory, calibrations, knowledge of GMP standards, and IQ/OQ qualification is desirable.
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Ability to work flexible shifts and to adapt to changing work schedules
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High customer orientation
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Team spirit
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Familiarity with mobile tools and applications
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Languages: Spanish and Intermediate English
