Company: Special Touch Home Care – New York City
Location: Remote (Argentina)
Compensation: $12 USD hourly (paid weekly)
Position: Independent Contractor
This is a serious long-term contractor role for a U.S.-based healthcare operations team.
This role requires full-time focus, structure, and reliability during scheduled hours.
ROLE OVERVIEW
We are hiring a highly disciplined and detail-oriented Remote Office Assistant Contractor to support a fast-paced home care operations team in New York City.
This role involves live communication, real-time documentation, and operational coordination during U.S. business hours.
You must be comfortable working in a structured, performance-driven environment with active monitoring of attendance, responsiveness, and work quality.
This role is NOT:
- A translation-only role
- A passive administrative job
- A flexible freelance gig
If you are looking for:
- Easy or low-workload remote jobs
- Freelance or short-term work
- Flexible or inconsistent availability
- Part-time casual work
Do NOT apply. Your application will not be considered.
CORE RESPONSIBILITIES
- Answer and manage live inbound calls from patients, caregivers, and staff
- Document all interactions in real time with accuracy and speed
- Handle urgent operational issues and escalate appropriately
- Perform scheduling support, ticket updates, and administrative coordination
- Communicate clearly and professionally with U.S.-based management
- Maintain full responsiveness throughout scheduled shifts
- Follow strict internal procedures without deviation
- Support time-sensitive healthcare coordination tasks
MANDATORY REQUIREMENTS
Applicants must meet ALL requirements below:
Language (Strict Requirement)
- Advanced English (spoken + written) required
- Advanced Russian (spoken + written) required
Technical & Work Environment
- High-speed, stable internet (no interruptions during shifts)
- Quiet workspace with no background disruption
- Ability to use multiple systems at once (calls, CRM, documentation tools)
- Fast typing and real-time documentation ability
Work Behavior Requirements
- Must be responsive within minutes during shifts
- Must remain actively engaged throughout the entire shift
- No multitasking with unrelated activities
- No repeated lateness or missed availability
- Must follow instructions exactly as given
Experience (Preferred but not required)
- Call center / customer service experience
- Healthcare coordination or medical office experience
- Remote U.S. client support experience
Your application will be rejected if you:
- Cannot speak fluent Russian and English under live conversation
- Have inconsistent internet or unstable power/connectivity
- Prefer flexible or “task-based” remote work
- Struggle with fast-paced multitasking environments
- Cannot follow structured procedures exactly
- Require repeated clarification or training for basic tasks
SCHEDULE
- Monday – Friday
- 9:00 AM – 5:00 PM EST (New York Time)
- 35–40 hours per week
- Fixed schedule
COMPENSATION
- $12 USD Hourly Pay
- Paid weekly
- Performance-based increases available after proven reliability period
PERFORMANCE EXPECTATIONS
This is a monitored, structured operational role.
Performance is evaluated based on:
- Attendance reliability
- Response speed during shifts
- Accuracy of documentation
- Professional communication quality
- Ability to follow procedures without much error
Failure to meet standards may result in termination of engagement.
WHY THIS ROLE EXISTS
We are building a highly reliable operations team for a U.S.-based healthcare company. This role is essential for patient coordination and must be handled with precision, urgency, and professionalism.
We prioritize reliability over resumes and performance over claims of experience.
LOCATION
Remote (Argentina)
Only apply if you are confident in your ability to work in a structured, high-accountability, real-time operational environment for extended periods without supervision.
Job Types: Full-time, Permanent
Pay: $18,000.00 per hour
Language:
- RUSSIAN (Required)
- ENGLISH (Required)
- SPANISH (Preferred)
Work Location: Remote
