Join Ecolab’s Customer Service team in Buenos Aires, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.
What’s in it For You:
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Enjoy non-traditional work hours that fit the schedule you need
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Be recognized for meeting goals, and secure opportunities for advancement
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Sharpen your professional business acumen
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Work for a stable, growing, global Fortune 500 company
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Comprehensive benefits package starting day 1 of employment.
What You Will Do:
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Process 60-100 inbound calls per day
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Manage outbound calls, depending upon volume
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Must possess solid problem solving & interpersonal skills
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Handle all calls in a prompt and courteous manner
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Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
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Complete a call on screen accurately while speaking with the customer
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Process orders, literature requests, and applies information to our customers
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Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
Minimum Qualifications:
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High school qualifications or equivalent
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Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
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Experience using Customer Service software
Preferred Qualifications:
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Bachelor’s degree completed or in process
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Ability to interact professionally with others and work independently in a fast-paced environment
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Strong problem solving and interpersonal skills
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Excellent verbal and written communication skills
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Highly dependable team player
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Ability to prioritize workload and complete responsibilities on time
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Fluent in English
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SAP knowledge
Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.
