We are looking for a seasoned SAP Retail MM/SD Consultant with expertise in S/4HANA to deliver Level 2 and Level 3 application support. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements.
Responsibilities
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Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment
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Conduct root cause analysis for recurring or critical issues and put forward sustainable long-term solutions
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Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs
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Work together with functional and technical teams, including third parties, to resolve complex issues
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Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency
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Capture known errors, workarounds, and solution approaches in the Knowledge Base
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Configure, test, and roll out small changes and enhancements within SAP MM/SD modules
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Draft and validate functional specifications for bug fixes and minor development work
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Assist with transport request management and safeguard quality assurance across deployments
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Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete
Requirements
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No less than 3 years of hands-on professional experience as an SAP MM/SD Consultant
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Applied expertise with SAP Retail, covering SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales
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Solid knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes within SAP S/4HANA
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Practical background in IDoc monitoring, interface troubleshooting, and batch job handling
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Capability to perform debugging and coordinate technical fixes together with ABAP teams
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Working understanding of transport management, system landscapes, and change control procedures
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English at B2 level or higher, with strong written and spoken communication abilities
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
