We are searching for a highly skilled Senior Business Analyst with extensive background in digital transformation projects, with particular emphasis on eCommerce and Content Management Systems (CMS). This position calls for collaboration with cross-functional teams to deliver impactful projects that promote business growth and digital innovation. The ideal candidate will demonstrate a strong history of gathering and analyzing business requirements, crafting solutions, and driving project success within dynamic, ever-changing environments.
Responsibilities
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Spearhead the analysis and documentation of business requirements for digital transformation projects, concentrating on eCommerce platforms or CMS solutions
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Engage with critical stakeholders, including internal teams, clients, and vendors, to understand business objectives and turn them into functional and technical specifications
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Execute detailed process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations
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Keep business goals and technology solutions in sync by working closely with Solution Architects, developers, UX designers, project managers, and product owners
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Assess and document current systems, processes, and data flows to spot opportunities for improvement or automation
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Steer the creation of user stories, use cases, and acceptance criteria for projects within an Agile/Scrum setting
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Support and influence the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain a priority
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Perform risk assessments and effectively communicate the potential impact of changes to stakeholders
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Host workshops, presentations, and meetings to collect feedback, align on project objectives, and provide regular status updates
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Aid during testing phases, ensuring business requirements are met through rigorous User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
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Bachelor's degree in Business, IT, Computer Science, or a related area (Master's degree viewed as a bonus)
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At least 3 years of experience as a Business Analyst with an emphasis on digital transformation projects
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Significant experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
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Working familiarity with CMS tools, including Contentful, Contentstack, WordPress, or comparable platforms
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Demonstrated ability to lead requirements gathering for complex systems and produce clear, actionable specifications
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Solid understanding of Agile or Scrum methodologies, with practical experience in an Agile project setting
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Strong data analysis skills, with the ability to turn data into insights that support business decision-making
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Proficient in business process modeling, BPMN, and workflow diagrams
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Strong communication and stakeholder management skills
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Experience with digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
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Strong problem-solving abilities and the capability to thrive in fast-paced environments
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Good English proficiency (B2 level or higher), with a background in direct communication with customers
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
