Technical Operations Associate
About the Role
ProMedix Health is a Remote Patient Monitoring company serving the senior community of Medicare patients nationally, in the United States. We're looking for a full-time Technical Operations Associate to support our D2C Operations Lead across AI systems, data infrastructure, and customer relationship automation. This is a hands-on, high-variety role. You will touch everything from AI voice agents to internal dashboards to compliance tooling.
This is a great fit for someone early in their career who wants broad, real-world exposure to AI infrastructure, healthcare operations, and automation, and who's excited to learn quickly on the job rather than needing everything pre-defined.
What You'll Do
· Help build, test, and refine AI voice agents used in our automated call center, that will cover qualifying, onboarding, and follow-up workflows
· Support maintenance of internal analytics dashboards tracking patient pipeline, agent performance, and market data
· Assist with customer relationship workflow automation, ticket routing, automated triggers and data cleanup
· Execute defined technical tasks: writing scripts, testing integrations, debugging API calls, managing cloud infrastructure
· Help maintain compliance tooling (e.g., monthly exclusion list checks)
· Document processes as you learn them, so institutional knowledge doesn't live in one person's head
· Take on ad hoc research and admin-adjacent technical tasks as priorities shift, with the potential to grow into more independent ownership of specific systems over time
What We're Looking For
· Comfortable writing and reading basic code. You don't need to be an expert, but you shouldn't be intimidated by a codebase
· Familiarity with APIs and how systems talk to each other (even from personal projects or coursework)
· Organized and detail-oriented
· Comfortable with ambiguity and picking things up quickly; we'll teach you our specific tools, but you should be a fast, curious learner
· Nice to have (not required): exposure to cloud infrastructure, AWS , databases, no-code/low-code tools, or customer relationship platforms
· Interest in healthcare, AI, or startup operations is a plus
Logistics
· Remote, full-time
· Compensation: Very competitive pay structure plus bonus opportunity, commensurate with experience
Job Types: Full-time, Part-time
Pay: $13,000.00 - $24,000.00 per hour
Application Question(s):
- Have you ever built an AI Agent or AI Framework?
- Have you ever done an API integration on your own from start to finish?
Education:
Work Location: Remote
