We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.
In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Responsibilities
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Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
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Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods
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Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
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Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
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Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
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Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
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Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
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Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
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Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
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Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
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Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
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Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects
Requirements
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5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
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Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
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In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
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Advanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
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Advanced Python scripting skills for automation, data processing, and extending platform interoperability
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Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
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Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
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Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems
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Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
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Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills
Nice to have
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Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
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Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
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Hands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
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Experience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizations
We offer
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Connectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
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Medicina Prepaga (It covers the collaborator and direct family group).
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Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
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Discounts card.
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English Training (English lessons, twice per week).
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Training Program (Access to multiple customized training plans according to the needs of each role within the company).
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Marriage bonus (The company doubles the allowance established by law that ANSES offers).
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Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
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External Agreements and Discounts.
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Vacations: 14 calendar days a year
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