Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
- Act as the regional escalation point for network-related customer issues, ensuring timely resolution and effective communication.
- Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.
- Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.
- Develop, maintain, and govern network operations and support SOPs, ensuring consistency and compliance.
- Apply industry best practices, frameworks (e.g., ITIL), and emerging technologies to optimize service delivery.
- Oversee monitoring activities to ensure issues are proactively identified and resolved in line with SLAs.
- Analyze network trends and incident data to support strategic service improvement initiatives.
- Ensure compliance with industry regulations, standards, and data protection requirements, maintaining audit readiness.
- Collaborate with cybersecurity teams to strengthen network security controls and protect customer data and infrastructure.
- Monitor compliance and security risks, advising stakeholders on potential impacts and recommending mitigation actions aligned with organizational risk tolerance.
Strong expertise in IT Service Management industry-leading practices (ITIL v4), including incident, problem, change, and service level management.
Relevant certifications such as ITIL v4 (Foundation or higher), PMP, or Certified Service Manager (CSM) are highly desirable; technical networking certifications (e.g., CCNA , CISSP ) are a plus but not required.
Working Conditions: This is a full-time position, with occasional requirements for after- hours work during emergencies or scheduled maintenance.
All qualified applicants will be considered for employment at PwC without regard to race; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital status; or any other condition protected by law. PwC is proud to be an inclusive organization and an equal opportunity employer.
- Understanding the importance of proper information management.
- Knowledge of information security and data protection.
- Proper information security management.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture (EA), Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting {+ 16 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
