Role Summary
The Solution Consultant sits at the intersection of product, sales, and delivery, playing a critical role in translating customer business needs into compelling Telecom BSS solution narratives and demonstrations. Supporting pre-sales and customer engagements, this role works closely with Sales, Product, and Engineering teams to design, position, and demonstrate solutions across CRM, Billing, Charging, Digital Channels, and Revenue Management for telecom operators. The Solution Consultant is often the first technical voice a prospective customer hears, and is expected to build credibility quickly — combining deep domain expertise with the communication skill to make complex Telecom BSS capabilities feel simple, relevant, and compelling.
Key Responsibilities
Solutioning & Functional Consulting
- Hands-on Business Discovery, Requirements Gathering & Solution Consulting experience across multiple E2E Digital BSS transformations spanning Mobile, Fixed Line, and Broadband services for Tier-1/Tier-2 CSPs across Americas , Europe or Global markets.
- Act as a solution expert during customer engagements, RFPs, and bid responses, representing the full breadth of Tecnotree's Digital BSS capabilities.
- Understand customer business challenges in depth and map them clearly to Telecom BSS capabilities, framing the solution in terms the customer immediately recognizes.
- Strong experience working with Business Stakeholders, Leading Business workshops, Gather requirements and available solution options from multiple peripheral teams, synthesizing diverse input into a coherent, actionable requirement set.
- Convert business needs into precise Requirements specifications ( SRS ) , Business Processes ( Lead to Order , Order to Cash , Trouble to Resolve , Concept to Market ) and define clear scope of deliverables across the entities involved in meeting each requirement.
- Apply TM Forum industry standards ( ODA , Open APIs , eTOM etc ) in Business requirements & solutions discussions.
- Ability to translate business challenges into business capabilities , solution concepts and transformation roadmaps
- Lead solution walkthroughs, demos, and proof-of-concepts that showcase both technical depth and business value.
- Support preparation of proposals, solution descriptions, and effort estimates, working closely with Pre-sales , delivery and architecture stakeholders to keep commitments realistic.
Solution Design & Innovation
- Think beyond the obvious and propose creative, practical solutions that maximize available resources while minimizing impact on the existing environment.
- Participate actively in estimation and solution design activities, contributing business and functional perspective to technical design decisions.
- Research and identify new initiatives that enhance the product horizon, feeding fresh ideas into the broader product and solution strategy.
- Strategize and prepare product roadmap direction and supporting descriptions, in collaboration with product and solution stakeholders.
- Align clients with agreed scope, proactively flagging and managing any deviations before they become points of contention.
- Identify Requirement documents requiring formal sign-off and confirm the authorized individuals on the client side responsible for approving them.
Stakeholder Collaboration
- Work closely with Product Management to align customer needs with the product roadmap, feeding market and customer insight back into product direction.
- Collaborate with Delivery and Architecture teams to ensure every proposed solution is feasible, clearly scoped, and realistically deliverable.
- Interact closely with product owners & technical teams throughout the solution delivery lifecycle, providing the context and support needed to interpret requirements, Business Use-cases & User stories & acceptance criteria correctly & also in gap-analysis.
- Serve as the point of reference for requirement intent, helping resolve ambiguity or conflicting interpretations as design and build progress including management of requirements traceability matrix
Customer & Market Insight
- Stay current on telecom industry trends, including Agentic AI , 5G, digital transformation, and cloud-native BSS, and translate those trends into relevant customer conversations.
- Articulate business value and ROI clearly to both technical and non-technical stakeholders, adapting the message to the audience in the room.
- Represent the company confidently in customer workshops, discovery sessions, and solution reviews, building long-term trust with customer stakeholders.
Required Skills & Technical Expertise
Must Have
- 6–10+ years of experience in Telecom BSS / OSS environments.
- Hands-on experience in pre-sales, solution consulting, or techno-functional roles.
- Strong understanding of Telecom BSS domains, including CRM, Billing & Charging, Order Management, Product Catalog, and Revenue Management.
- Ability to explain complex technical solutions in simple, compelling business terms.
- Experience working with Americas region telecom operators or system integrators.
- Excellent communication, presentation, and stakeholder management skills.
Domain & Functional Skills
- Apply strong, hands-on domain knowledge across Digital Channels, Product Catalog , CRM, Charging & Billing, Collections, Order Management, Integration, Inventory Management, and Network Provisioning to inform every design decision via Domain-Driven Design.
- Maintain a working understanding of how these BSS domains interconnect within a broader telecom operator ecosystem, including OSS and network-layer touchpoints where relevant.
- Strong interpersonal skills, with the ability to get things done cordially and tactfully across all levels of an organization.
- Clear, structured documentation skills for flows, processes, and requirements.
- Strong understanding of AI-native BSS applications and Agentic AI use cases and technologies involved
Good to Have
- Experience responding to RFPs and RFIs.
- Exposure to cloud-native, SaaS, or microservices-based BSS platforms.
- Experience working with global delivery teams across multiple time zones and geographies.
Team & Stakeholder Skills
- Comfort working in an international environment with stakeholders from multiple ethnicities and cultural backgrounds.
- Ability to work independently as well as within teams, adapting working style to the needs of the engagement.
- Capacity to manage a team of resources working on similar functions, providing direction and oversight as needed.
- Willingness to provide training, assistance, and guidance to peers and team members, supporting overall team capability.
Experience & Qualifications
- 10–15 years of overall professional experience, with 6–10+ years specifically within Telecom BSS / OSS environments.
- Proven track record in pre-sales, solution consulting, or techno-functional roles within telecom or a related technology-services environment.
- Bachelor's degree in Engineering or an equivalent technical discipline.
- Fluency in English is required; Spanish language skills are a strong plus.
What Success Looks Like
- Contributing to successful deal closures by supporting pre-sales activities, RFPs, and solution demonstrations.
- Clearly translating customer requirements into compelling Telecom BSS solutions.
- Delivering confident, well-structured solution presentations to both technical and business stakeholders.
- Working effectively with Sales, Product, and Delivery teams throughout the full deal cycle.
- Building strong, recognized domain expertise across CRM, Billing, Charging, and Digital BSS.
- Being seen as a trusted solution advisor by both customers and internal stakeholders.
Why Join Us
- Work on cutting-edge digital BSS platforms used by telecom operators globally.
- Take on a high-visibility role with direct impact on customer success.
- Get the opportunity to lead complex transformation programs — not just manage tasks.
Ideal Candidate Profile
This role suits a natural communicator with deep Telecom BSS credibility — someone who can walk into a discovery session, quickly understand a customer's business challenge, and shape it into a solution narrative that resonates with both engineers and executives. The ideal candidate is as comfortable defending a solution's technical feasibility with an architecture team as they are presenting its business value to a customer's leadership, and thrives on the variety and pace of pre-sales work across multiple concurrent opportunities.
Job Types: Full-time, Permanent
Work Location: In person
