Outbound Outreach: Conduct high-volume outbound calls to prospective leads on a daily basis. Follow structured outreach workflows, leave clear, professional voicemails, and handle live conversations confidently.
Inbound Lead Management: Act as the first point of contact for a high volume of inbound leads (which make up the majority of inquiries), ensuring rapid response times and professional, helpful communication.
Estimation & Quoting: Calculate and provide accurate estimates/quotes to prospective customers based on their specific needs and requirements gathered during the initial conversation. Ensure all estimation details are meticulously and accurately logged in the CRM.
Lead Qualification: Identify basic fit, interest level, and next steps during conversations. Ask qualifying questions, gather relevant information, and route qualified leads to the appropriate sales team member.
Follow-Up & Task Management: Schedule callbacks and follow-ups as needed. Maintain organized follow-up activity to ensure no leads fall through the cracks.
CRM & Activity Logging: Accurately log call outcomes, notes, and next steps using CRM software (e.g., HubSpot) and sales engagement tools. Keep lead information up to date to support sales visibility and reporting.
Performance & Target Achievement: Consistently meet daily outbound activity targets while maintaining high levels of call quality and professionalism. Convert outreach activity into qualified conversations and meetings by following established sales processes.
