20 publicaciones de empleo destacadas de resolution groups en microcentro, b (¡Están contratando!)

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

Lead and manage the Channel Partner Helpdesk team, ensuring consistent, high-quality support delivery
Oversee daily operations, including ticket handling, triage, and issue resolution across partner inquiries
Act as the primary escalation point for complex or high-impact issues, while building and maintaining strong relationships with NA business stakeholders
Ensure effective coordination between partners, IT, and internal stakeholders to drive timely resolutions
Monitor and improve service performance metrics (e.g., response time, resolution time, ticket quality)
Drive process standardization and continuous improvement across helpdesk and operational support
Provide oversight for deal registration, bid creation, partner order-related support, and partner guidance processes
Ensure proper knowledge management, including documentation maintenance, updates, and team training
Support system launches, UAT activities, and change management to prepare the team for new tool enhancements
Coach and develop team members through performance management, training, and career development planning

Key Skills & Attributes

Strong leadership and team management skills
Excellent stakeholder management and cross-functional coordination ability
Data-driven mindset with experience in service metrics and performance management
Strong problem-solving and decision-making capabilities
Ability to operate effectively in a fast-paced, high-volume support environment
Customer-focused with a commitment to service excellence and continuous improvement

Qualifications

Bachelor’s degree or equivalent experience
Fluent in English (spoken and written), with ability to support US/Canada partners
3+ years of experience in Helpdesk, Customer Support, or Operations Support
1+ year of experience in team leadership or people management
Hands-on experience with partner bidding or CRM (e.g., D365) systems
Experience supporting B2B or channel/partner environments preferred
Experience working in a cross-region or global environment
Ability to support North America business hours

Additional Locations:

Argentina - Capital Federal - CABA

Argentina

Argentina - Capital Federal

Argentina - Capital Federal - CABA

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