Job Description:
At DXC we use the power of technology to deliver mission‑critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success, and everyone delivers world-class service and has opportunities to grow and learn.
Our DXC Analytics and Engineering services empower customers to use data, design thinking and agile software development to embrace and overcome the most complex operational and technological challenges. At DXC you will join a team that provides best-in-class analytics and AI platform solutions, a culture of design thinking and Motivational UX™, a trademarked approach to innovation.
We are seeking a highly experienced Program Manager, Data & AI who will also serve as a Principal Service Delivery Manager for Business and Sustain Analytics , leading complex analytics-driven programs and ensuring end-to-end service delivery excellence. This role is responsible for overseeing Data & AI initiatives, managing transitions, ensuring operational performance, and driving continuous improvement across analytics services.
The ideal candidate will demonstrate strong leadership capabilities, experience managing teams of 7 or more direct reports , and possess intermediate to advanced English proficiency to effectively collaborate with global stakeholders.
What you'll do:
- Lead and manage end-to-end program delivery for Data & AI and Business Analytics initiatives, ensuring alignment with strategic objectives.
- Oversee service delivery operations , ensuring quality, performance, and continuous improvement across sustain analytics services.
- Drive transition activities , including knowledge transfer, onboarding, and stabilization of new services.
- Manage and mentor a team of 7+ professionals , promoting a high-performance and collaborative culture.
- Act as the primary stakeholder interface , providing executive updates, risk management strategies, and mitigation plans.
- Ensure adherence to organizational standards, governance frameworks, and service level agreements (SLAs).
- Monitor program financials, resource allocation, and capacity planning.
- Identify opportunities for innovation, automation, and optimization leveraging Data & AI capabilities.
Who you are:
- Manage a team responsible for package software application development .
- Coordinate project execution and allocate resources efficiently.
- Collaborate with senior management to define departmental goals and strategies .
- Ensure the timely delivery of software solutions.
- Provide technical guidance and mentorship to team members.
- Oversee quality control processes and ensure adherence to coding standards.
- Facilitate collaboration across cross-functional teams and departments .
- Proactively identify and address project risks, issues, and dependencies .
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent combination of education and experience.
- Typically 7+ years of relevant industry experience , including at least 3 years in a similar leadership role within software engineering or project management.
- Proven experience managing software development projects and service delivery operations .
- Demonstrated experience leading teams of 7 or more direct reports .
- Proficiency in one or more programming languages and development methodologies .
- Strong knowledge of package applications and enterprise systems .
- Experience in Business Analytics, Sustain Analytics, and Transition Management .
- Intermediate to advanced English proficiency (written and verbal).
- Excellent leadership, communication, and stakeholder management skills.
- Advanced degree in a relevant field (e.g., Master’s, MBA).
- Relevant certifications such as PMP, cloud certifications, or advanced technical credentials .
- Experience working in global and multi-regional environments .
- Familiarity with Agile, ITIL, or similar frameworks .
- Leadership & Team Management
- Strategic Thinking & Execution
- Stakeholder Engagement & Communication
- Analytical & Problem-Solving Skills
- Results Orientation & Accountability
- Continuous Improvement & Innovation
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
