Description
The Commercial Writer & Delivery Support role is responsible for developing content and training materials. This individual collaborates closely with learning strategists and other commercial writers to assess needs and support/create deliverables by applying instructional design principles to deliver effective, on time deliverables while ensuring quality, and alignment with requirements.
Key Skills Required:
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Advanced level of English; strong oral/written communication skills in English
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Instructional design experience
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Advanced writing and content development skills across various modalities
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Technical proficiency with digital and virtual training tech/LMS
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Strong collaboration skills
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Analytical and problem-solving skills to assess client needs and develop targeted solutions
Key Responsibilities:
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Content Development – Collaborate with Learning Strategist to create learning materials, including kickoff decks, outlines, deliverable strawmen, and curriculum roadmaps. Adjust writing styles, language, and tone for different deliverables (e.g., training communications, evaluations, post-training surveys, etc.).
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Intellectual Property (IP) Management – Partner with teams to create and summarize inventories of existing assets. Assist in developing and maintaining role-specific/ disease-specific training programs/curricula.
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Subject Matter Expertise – Apply Learning Strategy and instructional design principles to optimize writing approaches for deliverables (e.g., eModule transcripts, presentations, workshops, job aids). Use best practices for writing, considering existing Learning Strategy IP to leverage, alignment with project budget, & business needs.
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SharePoint Document Management – Own the saving, updating, and organization of documents on SharePoint. Ensure materials are accessible, current, and categorized.
Key Metrics to Monitor:
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Content Quality & Effectiveness - Quality score as per a pre-determined quality scorecard on writing deliverables.
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Project Timeliness - Projects completed on or before deadlines – average turnaround time for development.
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Stakeholder Satisfaction - Client satisfaction scores.
Additional Responsibilities:
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Business Development Support – Assist with creating BD materials as per guidance from the Learning Strategist.
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Training Support – Supports documentation for relevant training logistical and preparation support, including scheduling assistance and printing guides.
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Ad-Hoc Activities – Supports research efforts and collaborates with all project team members to develop assigned deliverables, supporting documentation, and role-specific learning assets as needed.
Qualifications Required
Required:
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Bachelor's degree or relevant experience is required; MBA, Masters other professional equivalent preferred
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Minimum 5 years of experience in training
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Minimum 5 years of experience with short, medium, and long-form copywriting
Preferred:
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Minimum 2 years of experience doing research and supporting strategy in Pharma relevant related roles (instructional design, user experience, etc.)
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Background in Biopharmaceutical Training / Instructional Design or equivalent
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.
