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Order to Cash (O2C) Senior - EY GDS

EY -
Capital Federal, Buenos Aires

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Detalles del empleo

Descripción completa del empleo

Location: CABA

Other locations: Primary Location Only

Salary: Competitive

Date: May 28, 2026

Job description

Requisition ID: 1705498

Job purpose

This role leads the delivery of high-quality, accurate, and digitally enabled O2C services while guiding junior team members and ensuring strong compliance, client satisfaction, and operational stability. The position acts as a key driver of exception reduction, automation adoption, and continuous improvement, helping shape a future-ready, analytics-led delivery model across the O2C lifecycle.

Role Goals (Outcome Focused)

Drive Quality, Accuracy & Timeliness

Ensure first-time-right processing and proactive issue prevention across O2C workstream.
Strengthen stability by reducing errors, delays, and rework through coaching and oversight.

Elevate Client Experience

Act as a primary contact for issue resolution, ensuring clear communication, faster turnaround, and improved client confidence.
Monitor delivery performance and address risks early to maintain service continuity.

Accelerate Digital & Automation Adoption

Champion use of OCR, automated matching, dashboards, and AI tools to minimize manual work.
Lead pilots, support digital onboarding, and contribute insights that advance touchless processing.

Strengthen Controls, Governance & Compliance

Ensure adherence to SOX, audit, and internal control requirements across transactions.
Support documentation, transition workstreams, and standardization across multi-country environments.

Build Capability & Drive Continuous Improvement

Mentor and upskill analysts to create a more capable, future-ready workforce.
Identify process gaps, propose improvements, and support initiatives that enhance efficiency, accuracy, and customer experience.
Promote knowledge sharing and embed best practices across service lines.

Key Responsibilities

Process Delivery & Governance
Oversee day-to-day delivery of O2C activities, including:
- Customer Master Data Management
- Sales Order Entry & Fulfilment
- Billing & Invoicing
- AR Collections & Dispute Resolution
- Cash Application and Reconciliations
- AR Month-end & Reporting
Validate completeness and accuracy of remittances, receipts, adjustments, and allocations across ERP systems (e.g., SAP, Business Central, D365).
Monitor SLA adherence, control compliance, and ensure client satisfaction through initiative-taking communication and issue resolution.
Prepare dashboards, variance reports, and KPI summaries for leadership review and client reporting.
Lead month-end close activities related to AR subledger and bank reconciliations.
Ensure documentation and SOPs are current, standardized, and align with transition and quality assurance frameworks.

Digital & Analytical Enablement

Drive adoption of AI-assisted automation tools, RPA workflows, and Power BI analytics for reporting and reconciliation.
Perform complex data analysis to identify root causes for exceptions, recommend automation use cases, and enhance process efficiency.
Partner with transformation and GPO teams to support touchless O2C initiatives, including OCR remittance, automated matching, and exception prediction.
Validate automation performance metrics and contribute to AI Agent testing and hyper care post-deployment.
Leverage Power Platform (Power BI, Power Automate) for developing and maintaining operational dashboards and reports.
Champion of data-driven culture, mentoring staff on analytical tools and process optimization.

Collaboration & Governance

Consult with client finance, operations, and business teams for escalations, process clarifications, and performance discussions.
Support transition and process harmonization across geographies and ERP platforms, ensuring alignment with standardized templates and governance models.
Guide and mentor staff-level associates, monitor their progress, and provide feedback for skill development and performance improvement.
Collaborate with automation COE and transformation teams to align O2C process priorities with digital strategy.

Functional & Technical Skills

Strong end-to-end understanding of the Order to Cash lifecycle, with firsthand experience in at least two areas:
- Customer Master Data Management
- Sales Order Entry & Fulfilment
- Billing & Invoicing
- AR Collections & Dispute Resolution
- Cash Application and Reconciliations
- AR Month-end & Reporting
Proficient in ERP systems such as Business Central, SAP, D365, or Ariba.
Advanced Excel and analytics proficiency (pivot tables, lookups, macros, formula automation).
Working knowledge of automation tools (Power Automate, UiPath) and BI tools (Power BI, Tableau).
Sound understanding of SOX controls, revenue recognition, reconciliations, and audit compliance frameworks.
Ability to document process flows, exceptions, and SOP updates effectively.
Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred.

Future-Ready & Behavioural Competencies

Digital Fluency: Operates confidently in technology-enabled environments with automation, visualization, and AI tools.
Analytical Mindset: Uses data-driven insights for exception analysis, trend identification, and decision support.
Agility: Adapts quickly to process, technology, and client requirements; supports transition and transformation projects.
Leadership & Collaboration: Demonstrates team leadership, conflict management, and effective stakeholder communication.
Continuous Improvement: Proactively identifies improvement areas and contributes to process innovation, automation, and standardization.

Performance Metrics / KPIs

SLA adherence and quality compliance across O2C processes.
Reduction in manual intervention and exception rate.
Process accuracy, turnaround time, and client satisfaction.
Automation and digital adoption KPIs (bot utilization, dashboard usage).
Contribution to transition, transformation, and process improvement initiatives.
Staff mentoring and knowledge-sharing effectiveness.

Qualifications & Experience

Education: B. Com / M. Com / MBA (Finance) / Pursuing CA / ACCA Intermediate.
Experience: 5–10 years of experience in O2C or Accounts Receivable process delivery and governance.
Firsthand exposure to ERP platforms such as SAP, D365, or Business Central.
Experience with digital transformation, RPA implementation, or process automation is highly desirable.
Prior involvement in multi-country delivery or transition/migration projects is an advantage.

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