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IT Support & Facilities Specialist - Mendoza, Argentina

Built Technologies -
Mendoza, Mendoza

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Detalles del empleo

Descripción completa del empleo

Built's Mission: Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com.
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IT Support & Facilities Specialist - Mendoza, Argentina

This is an on-site position in our Mendoza office.

At Built, we’re building the future of construction finance, and we need a resourceful, tech-savvy problem solver in Argentina who’s ready to help build our internal IT and workplace operations alongside us.

As an IT Support & Facilities Specialist, you’ll split your time between two critical functions: IT Support (~60%) and Facilities Coordination (~40%). You won’t just reset passwords and restock supplies, you’ll engineer better ways to work, automate request workflows, shape the employee experience, and keep our workspace running smoothly.

This is a hands-on, high-impact role where curiosity, creativity, and a love for making things run better will take you far.

What You’ll Do

IT Support (~60%)

Deliver and Evolve IT Support

Be the go-to resource for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.

Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.

Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.

Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

Create Exceptional Employee Experiences

Support the IT portion of New Hire Orientation (NHO), helping every new Built employee get set up for success.

Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.

Own Our Hardware and A/V Game

Manage and track company devices in Atlassian Assets (CMDB) — own the full lifecycle from procurement to retirement.

Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.

Lend your tech skills to internal company events, town halls, and all-hands meetings.

Document, Improve, and Automate

Keep IT processes organized and accessible through Confluence documentation and Scribe guides.

Help design automation between systems — think connecting Okta Jira Slack Kandji to eliminate repetitive tasks.

Champion process improvement: when you fix a problem once, make sure we never have to fix it again.

Facilities Coordination (~40%)

Keep the Workplace Running Smoothly

Serve as a point of contact for office vendors and service providers, including janitorial, pest control, HVAC, recycling, and secure waste disposal.

Monitor office supplies and consumables for restrooms, kitchens, coffee bars, and meeting rooms — place timely orders through approved channels.

Manage vendor service schedules and access, including coordinating building entry for vendors without badges.

Track recurring orders and contracts, escalate vendor issues, and maintain vendor contact records.

Support Workplace Logistics & Culture

Support workplace logistics including badge creation, mail sorting, office nameplates, and internal event prep.

Coordinate food programs and beverage services as applicable.

Assist with shipping, receiving, and mail distribution.

Monitor the facilities Jira queue, assign requests, and communicate updates to employees.

Partner with other teams on projects like event planning, space reconfigurations, or team onboarding.

You’ll Thrive Here If You…

Love finding elegant solutions to messy problems — whether it’s a broken automation or a broken coffee machine.

Get excited about automating repetitive tasks and improving workflows.

Communicate clearly and confidently with everyone from interns to executives.

Can pivot quickly and learn on the fly in a fast-paced, constantly evolving environment.

Care about the people behind the tickets and the workspace around them — not just the technology.

Are proactive and detail-oriented — you anticipate needs before they arise.

Enjoy creating structure and smoothing out friction in others’ day-to-day experience.

What You Bring

2+ years of IT support, help desk, or office operations experience in a tech-forward environment.

Deep comfort with macOS, Windows, Google Workspace, and Okta.

Experience with Kandji or Intune, and Jira Service Management.

Familiarity with vendor management, office supply logistics, or facilities coordination.

Strong organizational and time management skills — able to juggle daily, weekly, and monthly tasks across both IT and Facilities.

Curiosity and willingness to learn automation tools (like Okta Workflows, Power Automate, or Zapier).

Professional English proficiency (written and verbal) for cross-functional collaboration with U.S.-based teams.

Bonus points for A/V support experience, Atlassian admin knowledge, or light scripting (Python, Bash, or PowerShell).

Why You’ll Love Working on IT at Built

A modern, cloud-first IT environment with Okta, Kandji, Atlassian, Twingate, and Google Workspace at the core.

A collaborative, tight-knit IT team that values experimentation and innovation.

Real opportunities to build systems, not just support them — you’ll help shape how IT and Facilities operate at scale.

Great people, great tools, and a culture that actually cares about getting things right.

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Travel Requirement: If the role isn't required to be hybrid or on-site, non-local candidates (not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities.

Perks:

The rare opportunity to radically disrupt a $1.5T industry
Competitive benefits including: uncapped vacation [US ONLY], health, dental & vision insurance
Robust compensation package, including equity in the form of stock options
Learning Grant program to support ongoing professional development
401k with match and expedited vesting [US ONLY]

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

Greenhouse Data Disclosure: When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected]. California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.

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